About The Company
Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform, ensuring smoothest and fastest renting out experience. We provide Home owners and Tenants a complete tech- enabled real estate residential property management solution that takes care of each granular detail throughout the Life cycle of renting, right from tenant search to move out
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Role we looking for
Manager Customer Relation (Property Management)
Roles And Responsibilities
- Managing the team of supervisors to deliver on ground delivery
- Managing customer relations with clients
- Building a network of third party contractors for work in the properties
- Addressing maintenance issue raised by tenant and owners
- Scheduling Property Inspections and preparing reports on the property at various point in time
- Maintain and update databases of daily activities as per company standards
- Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.
KPIs For This Role
Service Request score
House inspection work score
Paid rent payment bill score
Owner app download score
Tenant app download score
App Engagement /Document upload
Google rating score
Move in / Move out Inspection score
Skills Required
Excellent communication skills written and verbal
Problem solving skills
CRM Skills
Strong coordination skills
MS office, Email and digital skills
Educational Qualification & Work Experience
A graduate from any discipline is preferred
Experience In Admin/facility Management/contractor Related Work Preferred
Min 4-year total work experience in any field is mandatory
Min 1-year Customer relationship experience is mandatory
Real Estate Experience Preferred
Positions to hire at location
Mumbai
Gurgaon
Pune
Compensation
CTC range 3.5LPA 5LPA (exceptions considered for good candidates)
Incentives based on performance
