Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Introduction to Team
Travel Partnerships and Media (TPM) helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
The Area Manager is responsible for leading a team that is responsible for the account management, strategy implementation, and planning within an assigned market geography.
As the Area Manager, you and your team will support delivery of revenue and/or acquisition goals, by developing and sustaining strong hotel and property partner relationships within the assigned area, driving implementation of internal business initiatives, and process efficiencies.
In doing so, you and your team will work with Expedia Group's hotel and property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group's unique data insights, marketing, distribution and revenue management toolset.
In This Role, You Will
- Lead a team including Market Managers and Associate Market Managers in the assigned market.
- Run a small number of key accounts and/or local hotel chain relationships in designated area/country(s)
- Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team members
- Supply cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans
- Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
- Develop and sustain strong partner relationships by delivering consulting services
- Develop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia market place and their lodging market overall
- Represent Expedia in the local market, build Expedia's company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
- Promote Expedia's full suite of products offerings to partners and educate them on the full use of our products and tools
- Lead the execution of overall market business plans to meet or exceed key targets, goals and/or strategic objectives set by LPS leadership
- Effectively handle working relationships, team's productivity and morale
- Continuously improve collaboration with other internal functions, within LPS and across Expedia.
- Other reasonable duties, as assigned
Experience And Qualifications
- Bachelor's Degree; or equivalent related professional experience
- 5-8 years experience
- 20 - 30% of travel
- Demonstrated the ability to achieve and set goals
- Lead cross-functional teams successfully in a fast-paced team environment
- Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines
- Execute market place initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accounts
- Ability to have an effect for internal and external decision makers
- Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others
- Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel and PowerPoint
- Establish and adhere to priorities in a fast pace environment
- High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
- Hungry, determined, motivated, willing to take action and results-focused
- Organization and time management skills, rigor, attention to details
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Strategy Execution
- Integrates change processes with organizational business plan.
- Coaches team members in behaviours for personal effectiveness, results orientation.
Relationship Management
- Authentic relationship builder; earns the confidence of others;
- Bridges and sustains productive and long term partnerships based on mutual support through a reciprocal style
Solution Alignment
- Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs.
- Appetite for innovative technology, fast-changing business environment, facts decision-making
- Ability to select and present insightful dataset including performance, market and competitor analysis and to implement significant action plans based on the data
Written & Spoken Communication, Listening and Influencing
- Strong proficiency in English, additional local language a plus
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
- Ability to effectively communicate to various levels and through a variety of communication channels
- Ability to influence direction of decisions even when holding a position contrary to the majority.
Build & Maintain Teams
- Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance
- Motivate, coach and mentor a diverse and geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
