Work From Home Technical Service Delivery Jobs in Pune

Sap Basis

Permanent Job

India

13-15 years

prioritize and plan effectively running SAP on AWS Azure or GCP facilitation skills NW negotiate and communicate with other support partners like SAP and Functional Partners Disaster Recovery solutions Presentation BASIS Administration Excellent English communications skills SAP OS/DB migrations clear understanding of the wider issues Security Design datacenter migration 24x7 operational services mentor and support other colleagues communication Informational Technology operations Compute Delivery High Availability downtime optimization oral and written customer-facing positions SAP System Admin support and operations of SAP systems L2 team for L3 Basis delivery strategic and customer focus team player and individual contributor technical account manager Technical architecting SAP-specific infrastructure sizing Networking Storage Sap Implementation Backup And Recovery service delivery manager Support

5 days ago

Application Engineer, Asia Pacific,FCEC, Pressure Management

Permanent Job

Chennai ,

India

2-4 years

Inside Sales technical enquiry delivery lead times Product Support regulators Margin and profitability management Industrial Product Pricing internal processes sales and operations functions customer needs quotation support consultative technical support pressure relief valves Product Selection Project Sales Communication Skills price and delivery confirmation marketing programs quote accuracy Project quotations application assistance Natural Gas field resources Company Delegation of Authority Distributor end-user product trainings Pricing Supply customer service Relationships

4 days ago

Manager, Customer Support

Permanent Job

Bengaluru / Bangalore ,

India

7-10 years

escalations quality in process deliverables process improvement Customer Support Engineering IT Interpersonal Sales Marketing operations technical support conference calls Teamwork phone home remote technical support proactive support service delivery Quality Qa

2 days ago

Head of APAC Support

Permanent Job

India

8-10 years

support tracking tools technical concepts Leadership Support delivery metrics reporting platforms enterprise-level support contracts Account Management Problem-solving communication KPIs technical support Interpersonal People Management customer service Customer Success

13 days ago

Compute Engineer

Permanent Job

Pune ,

India

2-3 years

Technical Writing Follow-Through Customer Experience Strategy Data Collection Management Design Thinking Empathy Awareness of other elements of delivery models Intellectual Curiosity Cross-Functional Teamwork Active Learning action planning long term planning Bias Growth Mindset Managing Ambiguity Project Management Solution Domain Data Controls Fundamental HPE Product and Service Portfolio knowledge Commercial Acumen Accountability Escalation Management Critical Thinking Communication Skills Data Analysis Management Business Planning Coaching Creativity Active Listening Customer Solutions business growth Ms Office

18 days ago

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

24 days ago

Network Engineering Professional

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

0-2 years

Troubleshooting Escalation Management Network Integration Inclusive Leadership Continuous Improvement Network Delivery Event Planning Customer Service Health & Safety Growth Mindset Decision Making Requirements Management Network Security Network Testing Network Configuration Technical Documentation Incident Management Network Implementation

5 months ago

SRE/DevOps (Windows Servers / PowerShell )

Permanent Job

Pune ,

India

0-2 years

Airflow RDS services immutable infrastructure self-service deployments Security Opsgenie log aggregation container technologies Site Reliability Engineer costs cross-functional agile product delivery team hybrid infrastructures alerting tools continuous delivery pipelines Monitoring Compliance Fargate modern design patterns CI/CD pipelines infrastructure-as-code configuration management technologies workflow management production environments collaborative DevOps culture VMware Scripting Language Powershell Ms Sql Server Networking Datadog cloud Windows Servers Technical Architecture Terraform Gitlab Tcp/ip automation AWS Linux Platform Bash Devops AWS ECS MongoDB Bamboo

5 months ago

Technical Management Professional

Permanent Job

Kolkata ,

India

Fresher

Escalation Management Inclusive Leadership Customer Service Continuous Improvement Event Planning Troubleshooting Growth Mindset Network Delivery Network Integration Health & Safety Decision Making Network Implementation Network Testing Network Security Technical Documentation Network Configuration Requirements Management Incident Management

3 months ago

Major Incident Professional

Permanent Job

Delhi ,

India

Fresher

5 months ago

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Work From Home Technical Service Delivery Jobs in Pune

Sap Basis

Application Engineer, Asia Pacific,FCEC, Pressure Management

Manager, Customer Support

Head of APAC Support

Compute Engineer

Team Leader - Service Desk

Network Engineering Professional

SRE/DevOps (Windows Servers / PowerShell )

Technical Management Professional

Major Incident Professional