809

Work From Home Service Management Jobs

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

26 days ago

Specialist File Setup

Permanent Job

India

2-4 years

customer service team environment excellence shared goals data integrity reports Analytical Skills Ethics Business Operations Accountability Communication Skills Resilience sanctioned countries compositions skills policy setup data integrity Team Management data input comprehension conflicting information Microsoft Windows Financial Controls Customer Experience

27 days ago

Oracle Fusion Administrator (India remote)

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

Financial Services Accounting Oracle Fusion Finance Accounts Receivable Oracle Fusion Core Setup Accounts Payable Invoicing Billing Order Management Client Management Audits Service Requests General Ledger Object Migration Saas

22 days ago

Business Development Specialist

Permanent Job

India

0-2 years

customer service Cold Calls Interpersonal Skills priorities management Presentations Data scrapping Negotiation Ambitious Goal Oriented Sales Targets communication Quick Learner Programming Language Email Campaign

28 days ago

CLOUD ARCHITECTURE SOLUTIONS

Permanent Job

Chennai ,

India

0-12 years

VNET Entra ID Implementations & Migrations PCNSA Mpls Microsoft Azure Architect Expert Azure Cloud Readiness Assessments pre-sales process Service Bus Express Route Web Application Firewalls TCO analysis containerization virtualization concepts Pmp SQL Azure database RFI & RFP responses Infrastructure as Code Remote Apps Cost Optimization Security Express Routes EDR Cloud Assessments large scale cloud migration projects/programs Web Jobs Azure Solutions Architect Certifications Agile / Scrum team web/worker roles Public/Private/Hybrid Cloud solutions Active Directory Web Sites Azure PaaS services Backup & Disaster Recovery AVD workloads Identity Management & SSO Paas Mcsa Wan Networking Vcp Switches Storage Wan Technologies Siem Ipsec Vpn Scalability AWS Cloud Services SDWAN Gcp Firewalls Lan Ipsec Prince2 Ccna Cloud Computing Cloud Networking Microsoft Azure Azure Iaas Devops Iam

27 days ago

Sales And Marketing Intern

Permanent Job

Mumbai ,

India

0-2 years

Training Sales Time Management Sales Management Customer Service Collaboration Organizational Educational Industry Trends Business Administration Communication Marketing

27 days ago

Customer Experience & Renewal Specialist

Permanent Job

Remote ,

India

0-2 years

customer service customer support tools customer engagement solutions Salesforce software renewals management software industry Interpersonal communication Account Management Problem-solving Excel

a month ago

Customer Support Representative

Permanent Job

Remote ,

India

0-2 years

Presentation Listening Time Management multi-tasking Customer Support Client Service phone handling communication CRM

a month ago

Livestock, Poultry & Dairy Commercial Manager - India

Permanent Job

Delhi ,

Remote ,

India

3-5 years

customer service Reasoning business knowledge Verbal personal computer skills Problem Solving Analytical Skills prioritize Organize operations direct work activities Written Project Management Skills relationship-building skills Communication Skills Management Skills Microsoft Office

a month ago

Remote Sales Development Associate

Permanent Job

Remote ,

India

1-3 years

customer service Written Communication Time Management Troubleshooting Problem Solving Sales

a month ago

ITSM ADMINISTRATOR

Permanent Job

Pune ,

India

0-2 years

M365 TEAMS Power BI Reports Dynamics 365 Business Central Codeless Configuration Jira Work Management Atlassian Cloud Suite MS Projects Advanced Access Control Power AutomationFlows Prosci Service Desk Agent Dashboards Itsm MS Visio multi-tenancy Powerapps Confluence Business Rules Azure DevOps

a month ago

Clubhouse Assistant

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

4-6 years

customer service Inventory Management Team Management event planning Procedures customer feedback facilities management Guest Handling member services Complaints Handling Operational Policies

a month ago

Permanent Job

a month ago

...

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work from home service management Jobs

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Work From Home Service Management Jobs

Team Leader - Service Desk

Specialist File Setup

Oracle Fusion Administrator (India remote)

Business Development Specialist

CLOUD ARCHITECTURE SOLUTIONS

Sales And Marketing Intern

Customer Experience & Renewal Specialist

Customer Support Representative

Livestock, Poultry & Dairy Commercial Manager - India

Remote Sales Development Associate

ITSM ADMINISTRATOR

Clubhouse Assistant

Sales And Marketing Intern

Asset Manager

Customer Relationship Manager (Female)

Sales Intern

Workforce Management Manager

Business Development Associate

Sales/Marketing Executive (Electrical Instrumentation and Automation)

Sales Officer-Ambala

Sales And Marketing Intern

Community Mobilizer

Closing Coordinator Support

Sales Intern

RIM Support Engineer