171

Work From Home Office Support Jobs in Hyderabad Secunderabad Telangana

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

28 days ago

Consultant - IT Service Desk

Permanent Job

Hyderabad / Secunderabad, Telangana

0-2 years

pc software Adobe Active Directory Administration Hardware Support Windows 10 Microsoft Operating Systems Windows 7 Microsoft Office Windows 8 Itil Framework

29 days ago

Project Management Intern (Loan Management System)

Permanent Job

Jaipur ,

India

0-2 years

google spreadsheets industry knowledge continuous learning training and education accounting execution excellence Google Docs Microsoft Office Suite technical proficiency Knowledge Management Prioritization Stakeholder Management Project Management Skills Client Support Troubleshooting communication Configuration Data Migration Functional Consulting quality assurance

26 days ago

Service Operations Lead Associate English

Permanent Job

Noida

0-2 years

medical device business analytical Resilience Customer Care communication voice solution systems Organizational Customer Support stakeholders management English Lab Workflow Servicemax Microsoft Office

26 days ago

Service Operations Lead Associate English

Permanent Job

Noida

0-2 years

26 days ago

Permanent Job

Chennai ,

India

5-7 years

a month ago

Permanent Job

Bengaluru / Bangalore ,

India

5-7 years

a month ago

Customer Success Associate

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

Interpersonal Skills Customer Support communication Microsoft Office Suite Problem-solving

a month ago

Customer Support Associate

Permanent Job

Indore ,

India

1-3 years

customer service Crm Systems Documentation Order Management Problem Solving e-commerce platforms Microsoft Office Suite technical support Feedback communication team collaboration Product Knowledge mobile applications

a month ago

customer support executive

Permanent Job

Chandigarh ,

India

0-2 years

Problem Solving Customer Support Patience Remote Support Tools Multi-tasking Help Desk Software Communication Microsoft Office Suite

a month ago

Technical Service Specialist- Tier 1

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

customer service English IP network technology Troubleshooting technical helpline Electrical solar electric products Microsoft Office products Electronics Remote Support

a month ago

Applications Engineer

Permanent Job

Pune ,

India

3-5 years

Cloud hosting environments logs client environment Product related support distributed system client direct Technical Ticketing System Software Pindom Microsoft Operations Framework guidelines Monitoring and Maintenance tasks Implementation Engineering security best practices network troubleshooting strategies Windows certification monitoring technologies SQL Server management Domain Controllers change control procedures change control software Websites Office Backup Azure Microsoft Technologies AWS Os PowerShell Itil Web Applications Iis Application Support Firewalls Nagios Cloudwatch Remote Desktop

a month ago

Operations Executive

Permanent Job

Delhi ,

India

0-2 years

financial administration Administrative Support Executive Assistance Project Management Office Management Communication

a month ago

IT Support engineer

Permanent Job

India

4-6 years

Windows Operating System Modern Client Management On-Premises Active Directory Windows 10/11 notebooks Microsoft MD-100 MD-102 Software Virtual Desktops Vulnerability Reports MS Azure Cloud Itsm Intune It Hardware Office 365 Itil Networking Basics Desktop Support Comptia A+ Network

a month ago

IT Support Specialist

Permanent Job

Delhi ,

India

1-3 years

11 Microsoft OS Server editions Management Windows Operating systems Remote Support tools Network Protocols Switches Dns Office 365 Firewalls Win 10 DHCP Network Monitoring Tcp/ip Routers Remote Support

a month ago

customer support executive

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

Customer Support Specialist remote support tools Multi-tasking Patience communication Microsoft Office Suite help desk software Problem-solving

a month ago

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Work From Home Office Support Jobs in Hyderabad Secunderabad Telangana

Team Leader - Service Desk

Consultant - IT Service Desk

Project Management Intern (Loan Management System)

Service Operations Lead Associate English

Service Operations Lead Associate English

Service Operations Lead consultant English

Desktop Management

Administrative Assistant -Part time

Systems Engineer | INR

Systems Engineer | INR

Systems Engineer | INR

Events Coordinator

customer support executive

customer support executive

HR (Human Resources) Intern

Systems Engineer | INR

Customer Success Associate

Customer Support Associate

customer support executive

Technical Service Specialist- Tier 1

Applications Engineer

Operations Executive

IT Support engineer

IT Support Specialist

customer support executive