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Work From Home Neutral Accent Jobs
Sr Tech. Support Engineer - SD
Mphasis
Permanent Job
Bengaluru / Bangalore
,
India
2-4 years
Use of Ticketing tool
Ability to follow process and procedures. Escalate unknown issues or questions without delay
tracks
Active listening and probing skills
Receiver)
set up and connectivity
Operating the computer
Communication in neutral or American accent over phone and grammar skills
2016 and must have knowledge of O365
Level 1 and 1.5 technical troubleshooting
HP Print and Scan via USB
OS and Knowledge base navigation
Proficient in MS Office 2013
and monitors new and open Incidents until resolution or proper escalation
Cisco VPN client support
and instant message requests for technical support
Knowledge of Wyse thin and zero client support
Analytical Skills
Email
Prompt response to telephone calls
Account Management / Password reset
Knowledge of remote support tools; i.e.
bomgar
Effective Business Communication
Must have worked on Windows 7 and Windows 10 support for laptops and desktops
Documents
Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop
Supporting issues with Printer installations
Desktop Director
Strong time management
Xen App
Remote Desktop
Citrix
26 days ago
1
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