142

Work From Home Metrics Management Jobs in Mumbai

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

24 days ago

Security Engineer

Permanent Job

Pune ,

India

2-4 years

intrusion detection systems Content Filtering metrics and kpis anti-virus applications system security engineering digital security Compliance architecture authentication systems Database Security Networking Technologies Jenkins Incident Management devsecops Gitlab Firewalls Iso 27001

27 days ago

Manager - Customer Success Managers- Remote (Mumbai/Bangalore)

Permanent Job

India

2-6 years

B2B SaaS upsell expansion opportunities Guardicore platform Risk deploying software technical account management customer health metrics Sales Enterprise customers complex technical challenges Product Support teams Troubleshooting Business Reviews B2B SaaS customer success Client Relationships timely resolution People Management Data Center Customer Success Cybersecurity

27 days ago

Assistant Vice President, Operations

Permanent Job

Jaipur

10-15 years

Accounts Payable diversity Supplier Satisfaction Operations smart automation inclusion I2P analytical process improvement Innovation project management Integrity Business Metrics I2P processes respect Retail environment business life cycle Customer Focus communication latest technologies Team Management Quantitative data Prioritization metrics

27 days ago

Assistant Vice President, Operations

Permanent Job

Jodhpur

10-15 years

27 days ago

Manager, Digital Sales (NA Region)

Permanent Job

Remote ,

India

10-12 years

Marketing campaigns Subscription management Sales Operations sales coaching Sales data analysis Marketing leads sales metrics Marketing data analysis Sales Forecasting Sales Management Sales team management Digital Sales Marketing feedback analysis Sales processes sales pipeline management Marketing proposals Sales Presentations Customer Success

a month ago

Director, Product Management

Permanent Job

Remote ,

India

8-10 years

product strategy Product Management Customer Insights Process Improvement operational support Recruitment Mentorship Product Execution Cross-functional Collaboration Market Analysis Product Metrics Agile Methodology

a month ago

Delivery Project Manager

Permanent Job

Bengaluru / Bangalore ,

India

8-12 years

Analytical Thinking risk management Data Analysis project management Consulting Six Sigma Problem Solving Customer Relationship Management Lead Escalation Management contact center technologies quality metrics project management processes Communication Skills statistics packages Professional Services Ms Office

a month ago

Senior Digital Project Manager

Permanent Job

India

5-7 years

Email content PowerPoint presentations Project management Process Improvements Metrics reports Client Management Email Marketing Communication Skills Onsite/offshore delivery model email clients Salesforce Marketing Cloud QA testing

a month ago

Regional Procurement Support Manager, SEND Operations (GTFBA)

Permanent Job

Bengaluru / Bangalore ,

India

3-5 years

metrics reporting savings KPI Supplier Scorecards Sales Pipeline Data Interpretation High-Tech Products/Services Partnership Management Online Advertising Cross Border Logistics Price Index Benchmarking Supplier Management Inventory Management Stakeholder Management Budgetary Targets Business Development Salesforce Negotiation Carrier/Vendor Metrics Model Contract Management Procurement Operations Category Metrics Vendor Relationship Management Value Performance Monitoring

a month ago

Manager Inside Sales

Permanent Job

Delhi ,

Hyderabad / Secunderabad, Telangana ,

Bengaluru / Bangalore ,

Chennai ,

Kolkata ,

Mumbai ,

Pune ,

India

10-12 years

a month ago

Human Resource Internship

Permanent Job

Pune ,

India

1-3 years

employee turnover rates employee files Training Development human resource policies employee onboarding performance management HR metrics

a month ago

Human Resource Internship

Permanent Job

Pune ,

India

1-3 years

employee turnover rates employee files Training Development employee onboarding Hr Policies performance management HR metrics

a month ago

Sr Technical Product Manager

Permanent Job

Bengaluru / Bangalore ,

India

3-5 years

Product Management technical product manager e-commerce domain experience Analytical Skills experimentation-driven organizations Amazon Sellers platform metrics Sql

a month ago

Team Lead of Customer Success Managers- Remote (Mumbai/Bangalore)

Permanent Job

India

2-6 years

B2B SaaS upsell Engineering Troubleshooting Computer Science Escalation point critical customer issues Business Reviews expansion opportunities Risk deploying software customer success strategies technical account management Churn internal teams customer health metrics timely resolution Enterprise customers complex technical challenges

a month ago

Social Media Strategist (Freelance, Remote)

Permanent Job

Mumbai ,

India

0-2 years

market trends business goals content calendars Content Marketing social media posts B2B tech industry innovative social media ideas editing Content Creation social media management tools community engagement social media performance metrics Marketing Analytics Writing B2B tech audiences collaborative approach social media strategy

a month ago

Customer Success Manager - Mumbai (Remote)

Permanent Job

Mumbai ,

India

5-7 years

CRM Tools L&D training programs SaaS metrics Interpersonal Skills Account Management communication Analytical Skills data-driven decision-making Problem-solving Customer Success

a month ago

Software Engineer

Permanent Job

Pune ,

India

0-2 years

NoSql data modelling Continuous deployment and release Coaching Agility core practices Service operations and resiliency Business Analysis Risk Management Cloud Platforms Digital Project Management Metrics definition and instrumentation Communication C/C++ Facilitation Configuration management and release Source control and code management Relational Data Modelling Analytics Documentation and knowledge sharing Mentoring Scripting C# Information Security Angular Ios React Data Structures And Algorithms Javascript Python Java Android Software Design And Development Api

a month ago

Senior Solutions Analyst

Permanent Job

Pune ,

India

0-2 years

Customer Service Design Leading transformation Developing and implementing strategy Employee and labour relations Extract Customer service delivery excellence Agility core practices Managing strategic partnerships Organizational knowledge Discovered resource estimation and assurance Stakeholder Engagement Creativity and Innovation Stakeholder Management Communication transform and load Analytical Thinking Management Reporting Managing change Performance and planning global perspective Project and programme management Measurement and metrics Decision Making Information Security Data Management

a month ago

Social Media Executive

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

0-3 years

web traffic metrics Data Analysis Verbal Communication analytics tools Content Creation social media management tools industry-specific social media strategies graphic design tools social media platforms paid social media campaigns Written Communication SEO

a month ago

Finance Shared Services Senior Manager

Permanent Job

Bengaluru / Bangalore ,

India

10-12 years

billing and accounting technologies analytical rapport Policies Risk Mitigation technology systems Problem-solving Audit Leadership Internal Controls chartered accountant Innovation Team Management Business Time Management lifetime learning best practices Data Maintenance Strategy Travel remote team management billing accounting Influence Mba Finance training programs Written judgment Relationships erp system administration coaching communication Public Accounting internal metrics accounts receivable Organizational Accounts Payable service standards articulate process improvement Verbal executive presence Professional Services Microsoft Office

a month ago

Director, Service Support (Hybrid)

Permanent Job

Bengaluru / Bangalore ,

India

15-17 years

Relationship Building Interpersonal Skills Account Management Strategic Thinking performance indicators Stakeholder Management program management workflow efficiency value to stakeholders communication operational metrics service delivery

a month ago

Senior System Engineer

Permanent Job

Bengaluru / Bangalore ,

India

5-7 years

Records Center Applications reporting metrics GitLab Agile make informed decisions Data Management Applications Collaboration monitors product management support Problem-solving analyze complex data AKeyelss Software Application Development billing cycles Delinea Secret Server Financial Processes log-based metrics stories thycotic features program management event dashboards Thycotic DevOps Secret Vault epics Google Kubernetes Engine communication Agile SAFe certification thresholds SLO Error Budget Service Level Objectives Google Cloud Functions PMP Certification secret management platforms SLI Workflow Apache Java Windows Linux Scrum Master Tomcat Golang .NET Datadog Gitlab Google Cloud Platform

a month ago

Execution Team Lead, Order Management

Permanent Job

Pune ,

India

7-8 years

Building sustainability Procurement performance metrics Cost modelling Sourcing Strategy Process Improvement Supplier Selection Compliance and Risk Management Commercial Acumen Sustainability awareness and action Negotiation planning and preparation Digital fluency Value creation and management Category spend profiling Supplier Management Reporting and Analysis Market Analysis Stakeholder Management Category Strategy Communication Analytical Thinking Agreements and negotiations Decision Making

a month ago

Manager, Digital Sales (NA Region)

Permanent Job

Mumbai ,

India

10-12 years

Adobe products and services knowledge sales metrics Sales Forecasting Account penetration strategies Collaboration skills Leadership Skills Sales team management Digital Sales Sales processes sales pipeline management Motivation Skills Data Analysis Marketing campaigns Subscription management Sales Operations sales coaching Sales data analysis Product benefits pitching Data interpretation Sales Management data presentation remote team management EQ skills Phone campaigns Customer needs identification Sales Presentations Quick Learner Customer Success Email Campaigns

a month ago

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Work From Home Metrics Management Jobs in Mumbai

Team Leader - Service Desk

Security Engineer

Manager - Customer Success Managers- Remote (Mumbai/Bangalore)

Assistant Vice President, Operations

Assistant Vice President, Operations

Manager, Digital Sales (NA Region)

Director, Product Management

Delivery Project Manager

Senior Digital Project Manager

Regional Procurement Support Manager, SEND Operations (GTFBA)

Manager Inside Sales

Human Resource Internship

Human Resource Internship

Sr Technical Product Manager

Team Lead of Customer Success Managers- Remote (Mumbai/Bangalore)

Social Media Strategist (Freelance, Remote)

Customer Success Manager - Mumbai (Remote)

Software Engineer

Senior Solutions Analyst

Social Media Executive

Finance Shared Services Senior Manager

Director, Service Support (Hybrid)

Senior System Engineer

Execution Team Lead, Order Management

Manager, Digital Sales (NA Region)