Work From Home Incident Support Jobs in Gurgaon Gurugram

ACBS service engineer

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

3-5 years

ACBS experiance Technical Support Strong Communication Skills Ability to work independently and in a team Maintenance Troubleshooting Incident And Problem Management

4 days ago

resolution Mpls STP Diagnosis Port-channel Monitoring application filtering client communication CPPM Troubleshooting maintenance Remote Data Center SD-WAN Cli Nat Switches Gns3 VLAN Servers routing VRRP Vpn SNMP Gui Pbr Github Support Wireshark Routers HSRP url filtering ACL Nmap BGP F5 Nms Qos Firewalls Incident Management Syslog Aruba Wireless OSPF

17 hours ago

Senior Manager - IT Ops

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

8-10 years

IT support processes Team Management Skills written and verbal communications skills Network Operations technical background Customer Service Skills Troubleshoot application support management Incident Management

12 days ago

Server and Storage Administrator

Permanent Job

India ,

Cochin / Kochi / Ernakulam

1-2 years

escalations remote management consoles Network Policy Server vendor coordination performance-tuning activities vSphere ESXi Office 365 management NPS software license/subscriptions Rack helpdesk tool Operating System Operating System hardening activities 2022 datastores RAID Groups 2019 incident/service/change requests software/firmware issues 2016 iDRAC proactive support Virtualization Platform Management Hyper-V after-hour support LUNs emergencies device firmware SAN solutions O/S support assets security updates Windows Server Environment Physical Server BIOS updates SQL Server installations Hardware General Responsibilities firmware updates vSwitches Windows Server Update Services configuration documents directly attached storage devices Product Guides weekend maintenance Tower port groups SAN Switches Slas DHCP Wsus Prtg Ibm Vcenter Dell Windows Server 2012 AWS Replication Applications File Server Os Storage Management Cloud Blade Servers Backup Web Server Hp Dns Group Policy Management Active Directory Domain Services Microsoft Azure Vms Performance Monitoring Ipmi Volumes Operating Systems Ilo Raid Virtual Machines Iis Veeam Backup

11 days ago

L3 Support Analyst

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

2-4 years

technical issues Hospitality Mentor English Language Cloud NCR-supported products Banking protocol compliance incident management system Retail Engineering security standards Software Support Engineer Development Professional Services Troubleshoot

10 days ago

Sr. Service Manager - Incident Management

Permanent Job

India

0-2 years

oracle support tools communication Persuasion analytical Resourceful customer service Team Work Attention To Detail Escalation Management Incident Management Performance Oracle Cloud Infrastructure

13 days ago

Senior Technical Process Executive

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

298000 - 330000 INR

Bit Locker Incident Management Lifecycle Active Directory Incidents Troubleshooting Remedy Service Requests MS Teams Service Desk Printer Issues O365 Ticketing Tool SLA Service Now Control M Vpn metrics Remote Support

12 days ago

Desktop Support Engineer - L1

Permanent Job

Noida ,

India

2-3 years

p2 p3 Domain joining p4 Subnet mask Win 11 PST repair PST backup Basic DNS Metting setup PST movement PST OST Signature Wi-Fi Incident requerst Call Priority P1 Ms Outlook Win 10 Ms Office Lan Remote Support Gateway Service Request Wan Rules Ticketing Tool DHCP Access Point Printers

13 days ago

Information Security Compliance Lead

Permanent Job

Bengaluru / Bangalore ,

India

10-12 years

Emerging Technologies Independent exploits user profiles Product Development implementation procedures Deployment Innovation account security plan security education security fundamentals Research Skills security incident response multi-tasking security governance Team Player Problem Solving Skills Leadership Skills vulnerabilities Troubleshooting nist market demands domain structures Digital Signatures security metrics product performance product integration management technical teams Analytical Skills security tooling Cissp Security Systems user authentication security standards communication security regulations security plans penetration assessment defects compliance measures Client Support security related documentation security risk security incidents Hipaa Data Security Enhancement Compatibility

22 days ago

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

25 days ago

Search Engineer(Lucidworks Fusion)

Permanent Job

Remote ,

India

3-5 years

Production Support application stacks Lucidworks Fusion platform zendesk Communication Skills Apache Solr Incident Management Problem Management

a month ago

Required 2 to 5 Years Experienced ServiceDesk Domain Candidates to move to Servicenow

Permanent Job

Hyderabad / Secunderabad, Telangana

2-5 years

600000 - 1400000 INR

Customer Service Us Process International Bpo BPO Voice Troubleshooting Customer Support Technical Voice Process UK Process Desktop Support Technical Helpdesk It Service Desk Dns Incident Management Service Desk Manager

a month ago

Systems Support Engineer - Remote

Permanent Job

India

0-2 years

support documentation Infrastructure 24/5 rotational shift support cab OLAs maintenance IT support Incident Management Application Support Slas

a month ago

IT Infrastructure Management

Permanent Job

Navi Mumbai ,

Mumbai ,

India

Fresher

DB admin knowledge Archiving Data Retrieval Web Hosting Platforms SQL server patching Computer Science Documenting flapping 802.1x Hardware scheduled maintenance SQL Agent Monitoring Coordinating Installation last mile SQL Server Software installation Change Management processes 2016 Project Management 2012 schema refinement L2 System Engineering Support HP Storage technology DR Server management storage management applications Volume Manager Concepts SMTP Email Server configuration Security Protocols Email PPPoE Recovery Backing Up Access Control Storage Essentials Active Directory IT Maintenance client communication Software 2019 System administration Access management Arp Upgradation Raid Configuration VLAN Database Tuning It Administration MCSE Office 365 Network Firewalls Windows Server Administration DHCP Windows 2008 Upgrading Network Monitoring Qos Problem Management Igmp Configuration management Debugging Ecc Load Balancer Database Backup Sun Solaris Performance Monitoring Patch Management Api Gateway Itil Processes Networks Threats Migration Office Dns Ccna User Management Servers IT Support Hpux Tcpip Query Tuning Windows OS Ipv6 Incident Management Configuring Sql

a month ago

Electrical Engineer

Permanent Job

India

Fresher

Electronic Components Autocad Electronics And Communication safety protocols Interpersonal Skills industry standards Electrical Engineering Problem-solving network problem diagnosis technical support Installation health and safety policies Excellent Communication Skills problem-solving skills Communication Skills Technical Skills user account provisioning Mechanical Engineering specialist equipment budgeting simulations Knowledge Transfer Compliance Safety Management Service Engineering Teamwork regulations technological advancements installation and commissioning guidelines Troubleshooting maintenance tools team collaboration quality inspections customer service equipment faults Spice Software Analytical Skills incident management system Energy Efficiency Schematics manufacturing Electronics Engineering Validation Hardware technical drawings Sustainability Project Scheduling project management Documentation materials selection maintenance work Analysis Regulatory Compliance Root Cause Analysis mold maintenance PCBS procurement maintenance strategies matlab Testing Remote Desktop Support

a month ago

Principal Platform Engineer

Permanent Job

Chennai ,

India

10-12 years

Technical Troubleshooting Critical Thinking Microsoft O365 Delivery IL processes SM Incident Management Support Cisco Networking Storage Operating Systems virtualization AWS Servicenow

a month ago

Senior Manager - IT Ops

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

8-10 years

customer service written and verbal communications skills technical background Team Management Network Operations Troubleshooting application support management IT support Incident Management

a month ago

Senior Manager - IT Ops

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

8-10 years

customer service written and verbal communications skills technical background Team Management Network Operations Troubleshooting application support management IT support Incident Management

a month ago

Required 6 to 12 Years Experienced Service Desk Domain Candidates to move into ServiceNow

Permanent Job

Hyderabad / Secunderabad, Telangana

6-12 years

1600000 - 3000000 INR

International Bpo Event Management Customer Service Mapping Ci/Cd Troubleshooting Customer Support Technical Voice Process Events UK Process BPO Voice Us Process Servicenow Discovery Oops Dns Technical Helpdesk Desktop Support It Service Desk Integration Servicenow ITOM Discoverer Cmdb It Asset Management It Operations Management Incident Management Asset Management Service Desk Manager

a month ago

Lead - GPAM (CyberArk)

Permanent Job

Thiruvananthapuram ,

Thiruvananthapuram / Trivandrum ,

India

8-10 years

stability analysis IAM process minor enhancements Development Windows/Unix Admin Proactive Prioritization Management L3 technical experts relevant experience on-call support major incident activities continuous service improvement opportunities Problem Management Cyberark

4 months ago

Support Engineer

Permanent Job

India

4-6 years

Anti-virus Administration O365 Administration ITIL Incident anti-virus programs Change and Problem Management Intune L1 Support ITIL foundation V3 network security practices ISMS or ISO knowledge Azure Active Directory Administration Windows Linux Jira Administration Mac Os

3 months ago

L1 Helpdesk Support Engineer

Permanent Job , Jobs for Women

Bengaluru / Bangalore

1-3 years

L1 Support Engineer SaaS Support Helpdesk Support Incident Management

4 months ago

Desktop Support Specialist

Permanent Job

Mumbai ,

India

1-3 years

SR processes stakeholders Tickets Helpdesk Tool Escalate CR active directory Application Troubleshooting Progress Internet Support Laptop Desktop Lan Incident

5 months ago

SAP S/4 Production Support and IT Support

Permanent Job

Hyderabad / Secunderabad, Telangana ,

Bengaluru / Bangalore

7-11 years

2000000 - 2500000 AED

Sap Sap S4 Hana Incident Management It Support

5 months ago

SRE/SRC Support

Permanent Job

Bengaluru / Bangalore ,

India

2-4 years

SRE Java applications log files BOT Support Incident RCA SLA compliance Linux systems Apaches Data transfer Management SRC Support Sop Leadership Skills Customer facing experience Troubleshooting Unix Tomcat Monitoring Tools Was Json Database PL/SQL Oracle Performance Monitoring DB2 Iis Incident Management Dynatrace Itil Process

5 months ago

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Work From Home Incident Support Jobs in Gurgaon Gurugram

ACBS service engineer

Network - Engineering Manager

Senior Manager - IT Ops

Server and Storage Administrator

L3 Support Analyst

Sr. Service Manager - Incident Management

Senior Technical Process Executive

Desktop Support Engineer - L1

Information Security Compliance Lead

Team Leader - Service Desk

Search Engineer(Lucidworks Fusion)

Required 2 to 5 Years Experienced ServiceDesk Domain Candidates to move to Servicenow

Systems Support Engineer - Remote

IT Infrastructure Management

Electrical Engineer

Principal Platform Engineer

Senior Manager - IT Ops

Senior Manager - IT Ops

Required 6 to 12 Years Experienced Service Desk Domain Candidates to move into ServiceNow

Lead - GPAM (CyberArk)

Support Engineer

L1 Helpdesk Support Engineer

Desktop Support Specialist

SAP S/4 Production Support and IT Support

SRE/SRC Support