Work From Home Escalation Process Jobs in Kolkata

IT Engineer/Specialist

Permanent Job

Delhi ,

India

4-5 years

workarounds service satisfaction product malfunctions internal databases Software Crm Systems Problem-solving application issues new features support process remote support tools Relationships functionalities Customer Queries feature requests customer needs communication Hardware help desk software multi-tasking technical needs growth customer feedback maintenance Escalation Process System Network Troubleshooting

5 months ago

Senior Collections Analyst

Permanent Job

Pune ,

India

6-8 years

Due Diligence legal action order and billing management project management customer account aging analysis collection techniques credit memos billing procedures Problem Solving Tax Process Improvements Sap Knowledge Sales sales ops Credit Worthiness pre-sale credit risk evaluation WHT knowledge credit risk evaluation Financial Accounting escalation methodology SOX audits Databases

3 days ago

Castrol CustomerExperienceTeam Leader

Permanent Job

Pune ,

India

0-2 years

customer service Continuous Improvement Root Cause Analysis Training BOT knowledge base management Negotiation process improvement Knowledge Management Resilience Reporting coaching Compliance Complaint Management Team Management Virtual Assistance relationship management Active Listening Escalation Management service delivery Erp Data Management Digital Transformation Service Level Management

13 days ago

Assistant Manager / Manager - PNL Production and Explain - APAC Rates

Permanent Job

Bengaluru / Bangalore ,

India

5-7 years

Attention To Detail Analytical Ability Result oriented approach Resilience Communication Skills Ability to set up relevant performance indicators Escalation & Reporting process Ability to understand Critical Thinking explain and support change Equity products Collaborate with remote teams Strong Client Focus Creativity & Innovation / Problem solving Adaptability & Change Management MS Suite Ability to develop and leverage networks Valuations Decision Making Excel

15 days ago

Sr Tech. Support Engineer - SD

Permanent Job

Bengaluru / Bangalore ,

India

2-4 years

Use of Ticketing tool Ability to follow process and procedures. Escalate unknown issues or questions without delay tracks Active listening and probing skills Receiver) set up and connectivity Operating the computer Communication in neutral or American accent over phone and grammar skills 2016 and must have knowledge of O365 Level 1 and 1.5 technical troubleshooting HP Print and Scan via USB OS and Knowledge base navigation Proficient in MS Office 2013 and monitors new and open Incidents until resolution or proper escalation Cisco VPN client support and instant message requests for technical support Knowledge of Wyse thin and zero client support Analytical Skills Email Prompt response to telephone calls Account Management / Password reset Knowledge of remote support tools; i.e. bomgar Effective Business Communication Must have worked on Windows 7 and Windows 10 support for laptops and desktops Documents Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop Supporting issues with Printer installations Desktop Director Strong time management Xen App Remote Desktop Citrix

28 days ago

Assistant Manager - Onboarding

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

5-7 years

Compliance Data Analysis Teamwork Escalation Management People Management Customer Engagement process ownership Reporting service delivery

4 months ago

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Work From Home Escalation Process Jobs in Kolkata

IT Engineer/Specialist

Senior Collections Analyst

Castrol CustomerExperienceTeam Leader

Assistant Manager / Manager - PNL Production and Explain - APAC Rates

Sr Tech. Support Engineer - SD

Assistant Manager - Onboarding