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5
Work From Home Escalation Process Jobs in Gurgaon Gurugram
IT Engineer/Specialist
Emedlife Insurance Broking Services Limited
Permanent Job
Delhi
,
India
4-5 years
workarounds
service satisfaction
product malfunctions
internal databases
Software
Crm Systems
Problem-solving
application issues
new features
support process
remote support tools
Relationships
functionalities
Customer Queries
feature requests
customer needs
communication
Hardware
help desk software
multi-tasking
technical needs
growth
customer feedback
maintenance
Escalation Process
System
Network Troubleshooting
5 months ago
Castrol CustomerExperienceTeam Leader
BP Energy
Permanent Job
Pune
,
India
0-2 years
customer service
Continuous Improvement
Root Cause Analysis
Training
BOT
knowledge base management
Negotiation
process improvement
Knowledge Management
Resilience
Reporting
coaching
Compliance
Complaint Management
Team Management
Virtual Assistance
relationship management
Active Listening
Escalation Management
service delivery
Erp
Data Management
Digital Transformation
Service Level Management
9 days ago
Assistant Manager / Manager - PNL Production and Explain - APAC Rates
BNP Paribas
Permanent Job
Bengaluru / Bangalore
,
India
5-7 years
Attention To Detail
Analytical Ability
Result oriented approach
Resilience
Communication Skills
Ability to set up relevant performance indicators
Escalation & Reporting process
Ability to understand
Critical Thinking
explain and support change
Equity products
Collaborate with remote teams
Strong Client Focus
Creativity & Innovation / Problem solving
Adaptability & Change Management
MS Suite
Ability to develop and leverage networks
Valuations
Decision Making
Excel
11 days ago
Sr Tech. Support Engineer - SD
Mphasis
Permanent Job
Bengaluru / Bangalore
,
India
2-4 years
Use of Ticketing tool
Ability to follow process and procedures. Escalate unknown issues or questions without delay
tracks
Active listening and probing skills
Receiver)
set up and connectivity
Operating the computer
Communication in neutral or American accent over phone and grammar skills
2016 and must have knowledge of O365
Level 1 and 1.5 technical troubleshooting
HP Print and Scan via USB
OS and Knowledge base navigation
Proficient in MS Office 2013
and monitors new and open Incidents until resolution or proper escalation
Cisco VPN client support
and instant message requests for technical support
Knowledge of Wyse thin and zero client support
Analytical Skills
Email
Prompt response to telephone calls
Account Management / Password reset
Knowledge of remote support tools; i.e.
bomgar
Effective Business Communication
Must have worked on Windows 7 and Windows 10 support for laptops and desktops
Documents
Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop
Supporting issues with Printer installations
Desktop Director
Strong time management
Xen App
Remote Desktop
Citrix
24 days ago
Assistant Manager - Onboarding
Amh Services
Permanent Job
Gurugram
,
Gurgaon / Gurugram
,
India
5-7 years
Compliance
Data Analysis
Teamwork
Escalation Management
People Management
Customer Engagement
process ownership
Reporting
service delivery
4 months ago
1
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