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8
Work From Home Automation Desk Jobs in Pune
Team Leader - Service Desk
Mphasis
Permanent Job
Bengaluru / Bangalore
,
India
5-8 years
In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene
Participate in calibration and collaboration meetings with support function leads
both through direct intervention and mentoring
Proactive updates to knowledgebase
Contact Center Platform handling
VOIP
Remote desktop troubleshooting
Recommend suggestions to improve user self-submit interface
Printer
Monitor ticket ageing reports and drive team members to work on ageing tickets
Identify training needs based on inputs from sources like quality monitoring feedback
Identify incident resolution workflows that can be automated based on steps provided in knowledge articles
Windows Operating Systems
Identify ways to improve efficiency of existing process
MDM
Create
other end devices
CCMS and process updates
Analysis of available metrics and reports and reviews on Key Performance Indicators
Complex troubleshooting
FCR analysis - find out controllable resolution errors that could have been resolved at L1
Iso
Root cause analysis of escalations and SLA misses
Conduct new hire technical and account specific training based on the requirements
COTS Applications
Provide hands-on assistance to team members in case of issues
ITIL v4 Foundation certified preferred
Identify troubleshooting steps that can be automated and provide inputs for automation
maintain and update account training plan
Represent Mphasis delivery on internal and external review meetings
Sharepoint
Find out controllable resolution errors that could have been resolved at L1
Escalate complex incidents / requests to resolver groups
Review and ensure compliance to standards like PCI
BCMS by facilitating audits by internal and external teams
Attend change meetings and analyze potential impact to Service Desk operations
ITSM tool
Laptop
Office 365
Exchange Server
Vpn
Identity And Access Management
Isms
Desktop
24 days ago
IT Infra Workplace Manager
TRUGlobal
Permanent Job
Bengaluru / Bangalore
,
India
2-10 years
DevOps practices
architecture alignment
vendor management
cloud platforms
endpoint management
security teams
Network Optimization
Leadership
policy compliance
vendor relationships
enterprise-wide networks
Process Automation
communication
budget forecasting
Vulnerability Management
IT security
Service Desk Management
Network
It Infrastructure
Cloud Operations
Data Center Operations
25 days ago
Information Technology Help Desk Coordinator
Hitachi Systems India Pvt Ltd
Permanent Job
Mumbai
,
India
0-2 years
technical issues
remote control
Computer Science
computer systems
help desk technician
Customer Support
IT
English
cool-tempered
customer-oriented
Office Automation Products
Communication Skills
Databases
Mobile Devices
a month ago
Senior Production Operations
Equifax
Permanent Job
Pune
,
India
0-8 years
analytical
Reliability
system performance
computer systems
Problem-solving
operations
technical support
Optimization
help desk software
Communication Skills
DevOps culture
remote desktop applications
Troubleshooting
new technologies
Continuous Integration
Mobile Devices
Monitoring Tools
Windows
Coding
It Help Desk
automation
desktop support
Mac Os
System Support
Continuous Delivery
Linux
5 months ago
Salesforce - Business Architect/ Business Systems Analyst
Emerging Alliance
Permanent Job
India
5-10 years
Salesforce
Help Desk
Report
workflow automation
CI/CD
Github
Service Cloud
Marketing Cloud
Integration
Flows
Dashboard
5 months ago
Salesforce - Business Architect/ Business Systems Analyst
Emerging Alliance
Permanent Job
India
8-13 years
Salesforce
Scratch Orgs
Documentation Development
Report and dashboard development
User Training & Support
CI/CD
Testing & implementation
Workflow automation
Help Desk systems
Github
Integrations
Flows
Solution Design
Salesforce Marketing Cloud
Service Cloud
5 months ago
HIL Test Engineer
in-tech Group India Private Limited
Permanent Job
India
,
Cochin / Kochi / Ernakulam
2-4 years
EXAM
dSPACE Control Desk
INCA
Vector Tools
Hardware-in-loop
HIL
Test Automation
Capl
Doors
Python
5 months ago
Operations Associate - REMOTE
Bharat Business Innovations Pvt Ltd
Permanent Job
Delhi
,
India
0-2 years
Problem Solving
Organizational Skills
Managing Zoom
Time Management
Managing webinar
Analytical Skills
Adaptability
Attention To Detail
Customer Services
Communication Skills
automation services
Zoho Desk
Teamwork
zoho crm
Zoho Campaign
LIVE coaching services
4 months ago
1
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