Ticket Management Systems Jobs

Software Management Professional

Permanent Job

Bengaluru / Bangalore ,

India

3-5 years

Ticket Management Systems Problem-solving Organizational Sap Software version maintenance rolling stock projects archiving processes Software Management software configuration management Software Integration

a day ago

Sr. Manager, Information Technology

Permanent Job

Bengaluru / Bangalore ,

India

7-9 years

mentorship IT processes Infrastructure Operations Software customer satisfaction level targets performance evaluations Ticket Management Systems multi-regional ISO compliance frameworks Vendor service desk operations security best practices Budget Hardware Goal Setting Zoom Budget Management Licensing IT landscape vendor management global environment It Management enterprise systems Career Development Management atlassian Service Team Leadership newest technologies automation-focused development people leadership automation technologies Information Security Office 365 Okta Itsm Soc Slack

a month ago

Technical Support Specialist - India Remote

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

customer service technical support FTP troubleshooting SaaS applications web troubleshooting call tracking applications API interfaces Ticket Management Systems Help Desk Support Sso

3 months ago

Customer Relationship Management Manager

Permanent Job

Navi Mumbai ,

Mumbai ,

India

5-7 years

Salesforce Problem-solving Computer Science Microsoft Dynamics Service Ticket Management Systems Continuous Learning Project Management Analytical Business Administration Telephony Software Communication CRM crm administration Information Systems Hubspot

3 months ago

Product Owner

Permanent Job

Mumbai ,

India

4-6 years

Data Flow Diagrams acceptance criteria project artifacts Keen eye for detail commitment to excellence ticket management tools Process Improvements integration points technical business analyst technical requirements Database Systems Asana Test Cases JIRA Software Architecture System Architecture Software Development Methodologies

7 hours ago

Technical Support Manager

Permanent Job

Pune ,

India

10-12 years

VAPT analysis SSL certificates VPNs gateways Windows kernel Drivers escalations Packet data analysing ITIL3 ITIL4 End point security OWASP Application Security Guidelines Debug view support ticketing tools Documentations Virtualization products Client-side operating systems Desktop as service Active directory Power-shell scripting http analyser Container technologies Windows sys- internals tools reverse proxy solutions Win 2016/19/22 UTMS Windows Server operating systems L2 Ticket tracking tools Service level management tools network monitoring commands Linux flavors Group Policies Networking Dlp File Servers Firewalls Remote Desktop Services DHCP Batch Azure Cloud Tls Azure Virtual Desktop Server Operating Systems Wireshark L1 Routing Nmap SSL Mac Operating Systems Kubernetes SLA Dns Powershell Scripting It Infrastructure Tomcat Nginx Linux Shell Scripting Python Fsmo Roles Apache Storage Iis Linux

21 days ago

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

28 days ago

Technical Support Voice

Permanent Job

Raipur ,

Bhilai

0-4 years

250000 - 500000 INR

Problem Solving Hardware Knowledge Ticket Management Customer Service Technical Support Documentation Troubleshooting Networking Remote Support Operating Systems

a month ago

Network Security Administrator

Permanent Job

Jaipur ,

India

1-5 years

TCP/IP Model incident response procedures Email Security tool CCNP Fortinet Network Security Expert (NSE) SIEM tools integration network security trends VPN technologies Fortinet Certified Network Security Administrator (FCNSA) link load balancer TACAC network security hardware intrusion prevention systems PCNSE (Palo Alto Networks Certified Network Security Engineer) RADIUS Security Protocols Sophos Firewall ISAKMP firewall policies system security principles Ticket Management tools Fortinet Windows Server Vpns Osi Layer Dns Ccna DHCP Paloalto Tcp/ip Ipsec Network Protocols Web Application Firewall SSL Vlans Pki Routing Protocols

a month ago

Technical Support Voice

Permanent Job

Kota ,

Jaipur

0-2 years

300000 - 500000 INR

Software Customer Service Ticket Management Documentation Hardware Troubleshooting Communication Networking Remote Support Operating Systems

a month ago

Technical Support Voice

Permanent Job

Ahmedabad ,

Bengaluru / Bangalore

0-4 years

200000 - 450000 INR

Problem Solving Technical Troubleshooting Hardware Knowledge Ticket Management Customer Service ITIL Knowledge Communication Networking Remote Support Operating Systems

a month ago

Specialist, Service Desk

Contract Job , International

Singapore

0-3 years

Confidential

Ticket management Software Active Directory Hardware Customer service Troubleshooting Networking IT support Remote Desktop Operating Systems

a month ago

Technical Support Voice

Permanent Job

Gurgaon / Gurugram ,

Delhi

0-2 years

250000 - 500000 INR

Problem Solving Customer Service Ticket Management Documentation Technical Knowledge Troubleshooting Hardware Support Networking Operating Systems Software Support

a month ago

Platform Admin Officer

Permanent Job

Noida ,

India

3-6 years

rigor ability to learn quicky Monitor sense IT systems customer deployment English autonomy IT ticket customer centric Teamwork administrate communication Data Management Platform Data Cleaning User Management

a month ago

Global IT Service Desk Agent (24*7 Support)

Permanent Job

Navi Mumbai ,

Mumbai ,

India

2-3 years

customer facing skills Customer Interaction Application Software configuration tasks Global Service Desk Fresh Service active directory PC installations Ticket Tool Technical Skills Microsoft Office Operating Systems Service Now It Service Desk Incident Management Itil Service Management User Management

5 months ago

Global IT Service Desk Agent (24*7 Support)

Permanent Job

Bengaluru / Bangalore ,

India

2-3 years

5 months ago

Associate Analyst - IT Operations

Permanent Job

Pune ,

India

3-5 years

customer service Ticket tool ServiceNow PagerDuty written communication skills Systems Conflict Resolution Alertsite Oral helpdesk experience Communication Skills Reporting Applications Grafana Jira Monitoring Tools Automation Incident Management

4 months ago

Storage Engineer II

Permanent Job

Delhi ,

Hyderabad / Secunderabad, Telangana ,

Bengaluru / Bangalore ,

Chennai ,

Kolkata ,

Mumbai ,

Pune ,

India

1-3 years

service level Repair operational improvements ticket handling Production system infrastructure run books Cross-Functional Case Management communication project management Documentation Diagnosis maintenances Root Cause Analysis alert management Troubleshooting inode structure change requests nfs fundamentals Service Assurance Accessibility Storage Systems Restores Storage Quality Servers Troubleshoot Backups Raid

5 months ago

Global IT Service Desk Agent (24*7 Support)

Permanent Job

Pune ,

India

2-3 years

5 months ago

Global IT Service Desk Agent (24*7 Support)

Permanent Job

Navi Mumbai ,

Mumbai ,

India

2-3 years

4 months ago

Technical Support Specialist - Non IT

Permanent Job

Delhi ,

India

3-5 years

with the ability to adapt and learn with agility follows strict adherence to compliance of processes policies service metrics work schedule flexibility to accommodate working with global representatives in various timezones customer coordination ability to read/follow electrical work ticket management good verbal and written communication influencing skills technical support ability to manage time and schedule as per work priorities Reporting strong knowledge and understanding of electrical and mechanical systems tele caller etiquettes and microsoft office skills inputs on preventive maintenance kits/parts inventory self-motivated and the ability to work with minimal supervision logistical coordination managing pm schedules good practical skills and a methodical approach to problem solving mechanical Good Team Player diploma/ degree in engineering/ sciences self-disciplined and ability to work under pressure against tight deadlines knowledge of crm/ sap systems preferred site readiness for new installations escalation call monitoring Customer Experience and pneumatic diagrams advocate and practice of customer first and customer delight values

5 months ago

SAP MM Consultant

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

Reporting Skills Documentation Interpersonal Skills Analytical Skills Problem-solving support ticket systems communication Sap Mm SAP PM Sap Wm Sap Fiori Incident Management

5 months ago

Business Product Manager

Permanent Job

Mumbai ,

India

3-6 years

Profitability stakeholder communications small-ticket size lending loan management systems user experience optimization Technology Financial Modeling Analytical Skills lending products product lifecycle market research Leadership loan origination systems Business Plans p&l management Communication Skills

5 months ago

Capability Lead(Cloud Security)

Permanent Job

Bengaluru / Bangalore ,

India

7-10 years

Architecting security certification business analysts workplace culture health coaches false positives identification standard security benchmarks inclusion diversity Azure Security Centre implementing problem-solving skills Communication Skills zero-day exploit medical coverage cloud platforms transportation Designing communities cafeteria facilities security posture incident resolution vulnerability remediation new technology industry best practices Developing Cloud Security Tools Equity ticket management flexible work schedules day care services reimbursement security event logging systems subject matter experts Collaborative multi-cloud environments benefits plan certification cloud vendors Bangalore rapid decisions diverse talent post incident reviews industry trends leave options Training Program Security Controls Cloud Security SLA automation AWS Security Hub

4 months ago

Detection Engineer I

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

Playbooks Verbal Communication Investigations defense cyber-security tools Ticket Management response offensive security testing tools Written Communication open-source attack Information security professional certifications MITRE Framework Noc Soc Operating Systems JIRA Svn Network Log Analysis Git Siem Python

4 months ago

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ticket management systems Jobs

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Ticket Management Systems Jobs

Software Management Professional

Sr. Manager, Information Technology

Technical Support Specialist - India Remote

Customer Relationship Management Manager

Product Owner

Technical Support Manager

Team Leader - Service Desk

Technical Support Voice

Network Security Administrator

Technical Support Voice

Technical Support Voice

Specialist, Service Desk

Technical Support Voice

Platform Admin Officer

Global IT Service Desk Agent (24*7 Support)

Global IT Service Desk Agent (24*7 Support)

Associate Analyst - IT Operations

Storage Engineer II

Global IT Service Desk Agent (24*7 Support)

Global IT Service Desk Agent (24*7 Support)

Technical Support Specialist - Non IT

SAP MM Consultant

Business Product Manager

Capability Lead(Cloud Security)

Detection Engineer I