Sla Management Jobs in Bengaluru Bangalore

SOC Delivery Manager

Permanent Job

Bengaluru / Bangalore ,

India

8-10 years

SOC management Health process adherence People Management Skills process improvement remote teams Leadership SDM role Procedures global capabilities best practice standards industry expertise SOC improvement plans Leadership Skills ownership well-being career growth Time Management belonging Teamwork respect KPI Presentation Skills communication English SLA compliances process efficiencies technology expertise improvements innovative solutions Relationships Incident Management metrics

13 days ago

Engineering Manager - Backend

Permanent Job

Bengaluru / Bangalore ,

India

3-5 years

Project management Engineering Manager Cloud development OSS contribution operations Backend microservices architecture SLO/SLA monitoring systems data engineering Databases Machine Learning Software Development Logging Networks linux Ui Development

16 days ago

Sr. Technical Program Manager, Alexa Smart Vehicles

Permanent Job

Bengaluru / Bangalore ,

India

3-7 years

billing product platform cross functional teams project management technical program management KPI"s/SLA"s fintech programs program management Software Development

15 days ago

Senior Technical Progam Manager, AWS Support

Permanent Job

Bengaluru / Bangalore ,

India

5-7 years

cross functional teams project management KPI program management SLA Software Engineering

15 days ago

Sr. Technical Program Manager (L6), FireTV

Permanent Job

Bengaluru / Bangalore ,

India

3-7 years

technical product management program management cross functional teams Engineering KPI"s/SLA"s Product Development project management consumer electronic products TV & video entertainment domain Software Development

16 days ago

Servicenow developer ITSM

Permanent Job

Bengaluru / Bangalore ,

India

7-9 years

system and application configurations ITIL Service management framework incident trends and analysis configuring third party integrations KPIs system integrations enhance administering the platform customise major incident analysis ITSM Consulting deploying applications Sme improvement initiatives ServiceNow technologies/modules monitoring performance building catalogue items/workflows/Flows new technologies Process Automation ServiceNow ITSM SLA reporting Deploy Orchestration Security Compliance Restful Api Json HTML Javascript automation CSS Xml

15 days ago

Program Manager, Service exc, VAS-Category

Permanent Job

Bengaluru / Bangalore ,

India

2-4 years

project management Lean Operational Processes Team Management Process Improvements Kaizen program management Six Sigma ETL Manager Databases MYSQL Microsoft Office SLA Sql

15 days ago

Vice President- Professional Services

Permanent Job

Bengaluru / Bangalore ,

India

20-22 years

service contract management escalation handling SaaS pricing Sales Models Hiring Mentoring SLA tracking release management Software Delivery

16 days ago

Major Incident Management - Service Management Analyst 3

Permanent Job

Bengaluru / Bangalore ,

India

2-4 years

Communications technical resolution management Trend Analysis resource coordination SLA performance monitoring proactive problem management Itil V3 Incident Management change management statistical data analysis Request Management Problem Management Service Level Management

16 days ago

Spec IT

Permanent Job

Bengaluru / Bangalore ,

India

10-12 years

Innovative Fast Paced Continuous Improvement Obstacle Overcoming Patching Cloud Administration Analytical Communication Azure Deployment Datacenter Consolidation Problem Solving Self Starter Root Cause Analysis Cost Management On Prem Infrastructure Critical Thinking Team Player AWS Deployment Decision Making VMware It Projects Networking SLA ORACLE AWS Devops Continuous Integration Storage Linux Rhel Centos UBUNTU

20 days ago

Senior Analyst- Service Delivery Manager, Veeva CRMs

Permanent Job

Bengaluru / Bangalore ,

India

5-7 years

project management KPIs CRM life sciences SLA Veeva

20 days ago

Problem and Change Management – Service Management Analyst 3

Permanent Job

Bengaluru / Bangalore ,

India

2-4 years

Trend Analysis technical resolution management Customer Management resource coordination statistical data SLA performance Communications Proactive Problem Management change management Service Level Management Major Incident Management Problem Management Itil V3 Incident Management Request Management

16 days ago

Senior Technical Process Executive

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

298000 - 330000 INR

Bit Locker Incident Management Lifecycle Active Directory Incidents Troubleshooting Remedy Service Requests MS Teams Service Desk Printer Issues O365 Ticketing Tool SLA Service Now Control M Vpn metrics Remote Support

15 days ago

Assistant Manager - Engineering

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

M&E Energy Management statutory rules skills development vendor management energy consumption Leadership Lab related services staff morale work ethics critical spare parts statutory returns Shell requirements Performance Excellence AMC vendors engineering records Staff Management Teamwork co-operation procurement KPI escalations Preventive Maintenance audits training plan engineering process Compliance Technical Coach action requests monthly trends Reports SLA

15 days ago

Program Manager, Service exc, VAS-Category

Permanent Job

Bengaluru / Bangalore ,

India

2-4 years

Lean leading MS Delivery Manager project processes exceeding Manage maintaining Level Operational Practices Agreements task seek concepts Process Open fulfillment Experience Managing Engage Responsibility Define Design Best launch advanced Kaizen improvements Service Services Box planning Operations Team offered stakeholders sets Productivity interventions programmatic Powerpoint class Added Working large Word Management execute critical blockers Six Analyzing SCALE Value Sigma teams data products inputs Knowledge querying Program Etl MYSQL Exchange SLA Excel Applications Sql Quality Office Databases Microsoft

15 days ago

Sr. Technical Program Manager, WW Installments

Permanent Job

Bengaluru / Bangalore ,

India

3-7 years

risk management cross functional teams project management engineering teams Technical Design technical program management KPI"s/SLA"s product management Stakeholder Management Budget Software Development Quality

15 days ago

Sr. Technical Program Manager, Amazon

Permanent Job

Bengaluru / Bangalore ,

India

3-5 years

risk management cross functional teams project management KPI"s/SLA"s program management scalable platform solution backend release schedules Server Technologies Software Development Frontend

15 days ago

Technical Program Manager, Ads Core Services

Permanent Job

Bengaluru / Bangalore ,

India

3-7 years

release schedules frictionless Budget billing worldwide advertising customers performance and display advertising cost-per-impression Risk Schedule critical path management processes high performance architecture cross functional teams digital advertising promotions advertiser experience anomaly detection modern front-end applications budgeting project management large-scale program management KPI"s/SLA"s roadmap strategy high availability architecture cost-per-click Payments distributed generic and extensible reconcilers distributed data processing sourcing-storage-supply SLA senior leadership Software Development Real-Time Quality automation storage technologies Scope

15 days ago

Management Trainee - Procurement

Permanent Job

Bengaluru / Bangalore

0-2 years

Project Management Supplier Management Contract Management Value Chain Performance Reporting Sourcing Value Delivery Indirect Sourcing auctions contract law Commodity Materials Value Engineering Cost Savings Category Expertise e-RFI Rfq Supplier Engagement Market Analysis Compliances Strategic Sourcing SLA Ariba

29 days ago

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

28 days ago

Manager, Program Management, Retail Efficiency Program (RBS)

Permanent Job

Bengaluru / Bangalore ,

India

8-10 years

Execution Delivery Vendor Experience scalable QBR Retail Operations technology based WBR Vendor Management budgeting Team Building planning growth Productivity program management project execution metrics driven Positive Response rates MBR SLA

a month ago

Fusion ERP Consultant I

Permanent Job

Bengaluru / Bangalore ,

India

3-8 years

Expenses Cash Management Payables Tax Asset to Acquire Fixed Assets Receivables Record To Report ERP Applications Procure To Pay Advance Collections General Ledger Order to Cash Integration System Integration Testing Solution Designing SLA Test Scripts Oracle Cloud

a month ago

Technical Program Manager, Ads Core Services

Permanent Job

Bengaluru / Bangalore ,

India

3-7 years

CPM High Architecture KPI Development Scalable Availability project Software Distributed Management PRECISION Cpc Advertising display SLA Performance

a month ago

Fusion ERP Consultant III

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

Expenses Cash Management Payables Tax Asset to Acquire Fixed Assets Receivables Record To Report Procure To Pay Advance Collections General Ledger Order to Cash Unit Testing Integration Erp System Integration Testing Solution Designing SLA Oracle Cloud

a month ago

Fusion ERP Consultant II

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

a month ago

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Sla Management Jobs in Bengaluru Bangalore

SOC Delivery Manager

Engineering Manager - Backend

Sr. Technical Program Manager, Alexa Smart Vehicles

Senior Technical Progam Manager, AWS Support

Sr. Technical Program Manager (L6), FireTV

Servicenow developer ITSM

Program Manager, Service exc, VAS-Category

Vice President- Professional Services

Major Incident Management - Service Management Analyst 3

Spec IT

Senior Analyst- Service Delivery Manager, Veeva CRMs

Problem and Change Management – Service Management Analyst 3

Senior Technical Process Executive

Assistant Manager - Engineering

Program Manager, Service exc, VAS-Category

Sr. Technical Program Manager, WW Installments

Sr. Technical Program Manager, Amazon

Technical Program Manager, Ads Core Services

Management Trainee - Procurement

Team Leader - Service Desk

Manager, Program Management, Retail Efficiency Program (RBS)

Fusion ERP Consultant I

Technical Program Manager, Ads Core Services

Fusion ERP Consultant III

Fusion ERP Consultant II