199

Service Desk Support Jobs

Customer Service Associate - Query Management

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

Query Management Detail Orientation Ability to establish strong client relationship High standards of Integrity Productivity Metrics like AHT and Break Adherence Positive Attitude Quality and Compliance metrics as defined by process Attention To Detail Strong verbal English language proficiency Good Communication Skills Adaptable and flexible 10+2 Under-graduates with minimum 6 months prior experience preferred Team-work Ability to perform under pressure Customer Focussed Attendance Service Desk Voice Support Problem-solving skills Customer satisfaction metrics like CSAT and NPS Quick Learner First Time Resolution of customer query Punctual and Disciplined Revenue metrics like Sales & Credit per chat Strong Customer Service Skills Any graduate from Govt. recognized universities Able to work on a flexible basis Results driven Ownership of the customer journey Knowledge Check Scores Analytical and Problem-Solving skills Team Worker

28 days ago

Customer Service Associate - Query Management

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

Good Communication Skills Customer Focussed High standards of Integrity 10+2 Under-graduates with minimum 6 months prior experience preferred Quality and Compliance metrics as defined by process Ability to perform under pressure Ability to establish strong client relationship First Time Resolution of customer query Results driven Quick Learner Adaptable and flexible Customer satisfaction metrics like CSAT and NPS Problem-solving skills Team Worker Any graduate from Govt. recognized universities Ownership of the customer journey Revenue metrics like Sales & Credit per chat Productivity Metrics like AHT and Break Adherence Able to work on a flexible basis Service Desk Voice Support Attention To Detail Positive Attitude Strong Customer Service Skills Team-work Analytical and Problem-Solving skills Attendance Strong verbal English language proficiency Knowledge Check Scores Detail Orientation Punctual and Disciplined Query

28 days ago

Customer Service New Associate - Query Management

Permanent Job

Bengaluru / Bangalore ,

India

0-1 years

customer service Disciplined analytical team-work Customer Focus Problem-solving Sales Flexibility Attention To Detail Client Relationship first time resolution knowledge check scores Communication Skills results driven quick and accurate resolution multi-tasking Positive Attitude credit per chat ownership Integrity verbal English language proficiency Punctual Attendance Quick Learner

28 days ago

Customer Service Associate - Query Management

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

28 days ago

Team Leader - Service Desk

Permanent Job

Bengaluru / Bangalore ,

India

5-8 years

In-person feedback to reporting agents on daily basis regarding ticket hygiene and operational/procedural hygiene Participate in calibration and collaboration meetings with support function leads both through direct intervention and mentoring Proactive updates to knowledgebase Contact Center Platform handling VOIP Remote desktop troubleshooting Recommend suggestions to improve user self-submit interface Printer Monitor ticket ageing reports and drive team members to work on ageing tickets Identify training needs based on inputs from sources like quality monitoring feedback Identify incident resolution workflows that can be automated based on steps provided in knowledge articles Windows Operating Systems Identify ways to improve efficiency of existing process MDM Create other end devices CCMS and process updates Analysis of available metrics and reports and reviews on Key Performance Indicators Complex troubleshooting FCR analysis - find out controllable resolution errors that could have been resolved at L1 Iso Root cause analysis of escalations and SLA misses Conduct new hire technical and account specific training based on the requirements COTS Applications Provide hands-on assistance to team members in case of issues ITIL v4 Foundation certified preferred Identify troubleshooting steps that can be automated and provide inputs for automation maintain and update account training plan Represent Mphasis delivery on internal and external review meetings Sharepoint Find out controllable resolution errors that could have been resolved at L1 Escalate complex incidents / requests to resolver groups Review and ensure compliance to standards like PCI BCMS by facilitating audits by internal and external teams Attend change meetings and analyze potential impact to Service Desk operations ITSM tool Laptop Office 365 Exchange Server Vpn Identity And Access Management Isms Desktop

24 days ago

Sr. Associate Service Desk

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

3-5 years

service desk technical support AD IDN remote access systems enterprise ITIL environment Hardware O365 Networking Operating Systems

a month ago

Sr. Associate Service Desk

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

3-5 years

service desk technical support AD IDN remote access systems enterprise ITIL environment Hardware O365 Networking Operating Systems

a month ago

IT Call Coordinator- Vikhroli, Mumbai

Permanent Job

Mumbai City ,

Mumbai

2-3 years

Confidential

Help Desk Sla Management Helpdesk Call Coordinator Service Desk Call Logging Inbound Calling Technical Helpdesk It Helpdesk Support

a month ago

Required 6 to 12 Years Experienced Service Desk Domain Candidates to move into ServiceNow

Permanent Job

Hyderabad / Secunderabad, Telangana

6-12 years

1600000 - 3000000 INR

International Bpo Event Management Customer Service Mapping Ci/Cd Troubleshooting Customer Support Technical Voice Process Events UK Process BPO Voice Us Process Servicenow Discovery Oops Dns Technical Helpdesk Desktop Support It Service Desk Integration Servicenow ITOM Discoverer Cmdb It Asset Management It Operations Management Incident Management Asset Management Service Desk Manager

a month ago

Technical Support Executive

Permanent Job

Bengaluru / Bangalore ,

India

1-2 years

Technical Support Service Desk Blended Service Voice Operations Customer Success

a month ago

Service desk analyst

Permanent Job

Mumbai ,

India

1-3 years

customer service Service Desk Active Directory IT support Itil Processes Service Now

a month ago

Application Tech Support Practitioner - Japanese

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

Service Desk Voice Support Ms Office Suite Active Directory Japanese N3/N2 Hardware and Software related troubleshooting skills Verbal And Written Communication Skills Customer Service Skills O365 Incident Management email etiquette

a month ago

Research Associate (French Language Voice Process)

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

customer service desk research Market Intelligence cold calling Verbal And Written Communication professional support phone quality communication Troubleshoot

a month ago

IT Technician

Permanent Job

Delhi ,

India

0-2 years

customer service Tech Savvy Systems resolve learn new technologies diagnose team-oriented IT help desk technician constructive feedback Customer Support Problem-solving

a month ago

Service Desk Engineer

Permanent Job

Pune ,

India

1-2 years

service desk active directory outlook troubleshooting basic tech support Office 365

a month ago

Technical Support Specialist

Permanent Job

Bengaluru / Bangalore

1-3 years

200000 - 450000 INR

Help Desk Customer Service Service Desk Out Bound BPO Voice Inbound Sla Tech Support

a month ago

Service Desk

Permanent Job

Bengaluru / Bangalore ,

Delhi NCR

1-5 years

200000 - 550000 INR

Service Desk L1 Support Desktop Support It Support

a month ago

Team Leader- Tech Support- Mumbai

Permanent Job

Mumbai ,

India

3-4 years

Inventory written communication skills IL Team Management Skills best practices computer systems KPI reporting Training Analytical Skills computer peripherals technical support-related issues Hardware Windows 7/10 Desktop service desk tickets troubleshoots service processes MCP Software administration Service Desk policies Verbal Communication Skills Communication Skills Network

a month ago

Senior Sales Manager

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

customer service Front Desk Proposal Writing Negotiating Skills sales channels Business Administration Sales Marketing relationship management Administrative Support Hotel contract writing guest services Restaurant Management

a month ago

GSA - FRONT OFFICE

Permanent Job

Pune ,

India

0-2 years

customer service Front Desk check-in Guest Service check-out maintenance Reservations Customer Support Housekeeping

a month ago

Receptionist

Permanent Job

Ahmedabad ,

India

2-4 years

Office Supplies Management English Record Keeping Administrative Support Telephone Management Customer Service Front Desk Management Microsoft Office

a month ago

Service Desk Executive

Permanent Job

Bengaluru / Bangalore ,

India

3-8 years

Helpdesk Service Now Ticketing Tool Service Desk Experience Customer Interactions and Support Remote Support Itil

a month ago

Help Desk Executive

Permanent Job

Mumbai ,

India

0-2 years

Problem Solving Customer Service Technical Support Technical Concepts Help Desk Software Troubleshooting Communication Interpersonal Skills Help Desk Support Ms Excel

a month ago

hotel management Marketing Intern

Permanent Job

Mumbai ,

India

Fresher

Administrative Support Housekeeping Guest Relations Event Management Sales And Marketing Learning And Development Front Desk Operations Food And Beverage Service

a month ago

Senior Sales Manager (Proactive)

Permanent Job

Pune ,

India

0-2 years

customer service Front Desk Proposal customer correspondence Negotiating Skills Site Inspections Business Administration Sales Contracts Marketing relationship management Administrative Support Hotel sales resources guest services Restaurant Management

a month ago

Home

service desk support Jobs

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Service Desk Support Jobs

Customer Service Associate - Query Management

Customer Service Associate - Query Management

Customer Service New Associate - Query Management

Customer Service Associate - Query Management

Team Leader - Service Desk

Sr. Associate Service Desk

Sr. Associate Service Desk

IT Call Coordinator- Vikhroli, Mumbai

Required 6 to 12 Years Experienced Service Desk Domain Candidates to move into ServiceNow

Technical Support Executive

Service desk analyst

Application Tech Support Practitioner - Japanese

Research Associate (French Language Voice Process)

IT Technician

Service Desk Engineer

Technical Support Specialist

Service Desk

Team Leader- Tech Support- Mumbai

Senior Sales Manager

GSA - FRONT OFFICE

Receptionist

Service Desk Executive

Help Desk Executive

hotel management Marketing Intern

Senior Sales Manager (Proactive)