Major Incident Management Jobs in Pune

Service Desk Manager

Permanent Job

Pune ,

India

5-7 years

User Recovery Skills ITIL Knowledge People Management Ability to negotiate Customer Relationship Management Stake holder Management End to end Service Desk Setup experience Ms Office Skills project management processes and disciplines teams and the business Interpersonal and operational skills AWS Connect Knowledge Service Desk Operation Knowledge Transition experience Logical and Analytical approach Skills in developing individuals business impact anticipation Ability to influence others Ability to delegate and support progress Good written and oral communication skills in English ITIL Foundation Certificate in Service Management People-management and conflict resolution skills French language skill Risk management Metrics Management SLA Major Incident Management

a month ago

ITSM Process & Knowledge Management analyst

Permanent Job

Pune

1-5 years

1000000 - 1500000 INR

capacity and configuration oracle business process management process knowledge analyst major incident ITIL Capabilites Ms Excel Incident Power Bi Service now

19 days ago

Lead Service Management - ITIL

Permanent Job

Pune ,

India

9-14 years

workarounds Internal confidently guide Major Priority One Challenges establishing command analyzing incident impact developing reusable solutions Develop relationships technical bridges stakeholders stressful environment Tools developing process updates Incident Management process business aligned support decisions Procedures business applications incidents Reporting P1 WAR rooms relating risks pressing circumstances Control Services operational priorities leadership presence entire incident lifecycle partners Collaboration databases software development Unix platforms Data networks relevant technologies customer priorities oversee remediation activities knowledge base improvements Information Customer Authoritatively key participants Voice Basic network technologies identify improvement opportunities LAN/WAN technical teams resolution security infrastructure RCA kick off calls production impacting implications ITSM ticketing tools Global Infrastructure technical response Technical resolvers Review designated extended managed service providers Vendors technical point of view Major Incident Report competitors Problem Management team global interaction end-to-end success operational support ITIL incident management Multitask Service Management managing major incidents effectively Methodologies maintaining and developing tools It Management completed Remedy customer business functions Innovative technology skill sets maintaining compliance external MIR agreed communications processes Support RCA incident related performance analysis Server OS platforms actions Hpsm Windows Service Now Technical Leadership cloud platform Build Microsoft Office Web Services

a month ago

Incident and Problem Manager - Pune

Permanent Job

Pune ,

India

0-5 years

action plans high-tech industry major incident processes key performance indicators continuous service improvement program problem identification IT environment Performance Measurement ITIL v4 Continuous Improvement Crisis Management root cause IT services management processes Service Level Management Dashboards Incident Management Problem Management metrics

3 months ago

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Major Incident Management Jobs in Pune

Service Desk Manager

ITSM Process & Knowledge Management analyst

Lead Service Management - ITIL

Incident and Problem Manager - Pune