Call Quality Jobs in Noida

Call Quality Analyst - (Call Centre Operations)

Permanent Job

Delhi ,

India

5-7 years

data interpretation Quality Tools Communication Skills python quality assurance

4 days ago

Call Quality Analyst

Permanent Job

Noida ,

India

Fresher

12 days ago

Call Quality Analyst

Permanent Job

Noida ,

India

1-3 years

user experience documents quality standards Reasoning call monitoring Problem Solving Analytical Skills logics

a month ago

Call Quality Analyst

Permanent Job

Noida ,

India

1-3 years

user experience documents quality standards Reasoning call monitoring Problem Solving Analytical Skills logics

a month ago

Analytical Thinking Documentation stakeholder communication coaching and mentoring Time Management quality assurance metrics process improvement constructive feedback Adaptability Training Problem Solving Root Cause Analysis quality assessment Compliance Feedback Willingness To Learn coaching Organizational Skills call monitoring Reporting

5 months ago

Quality Auditor(Call Centre)

Permanent Job

Noida ,

India

2-4 years

call auditing quality analyst

a month ago

Quality Analyst (Call Center)

Permanent Job

Gurgaon / Gurugram

1-11 years

50000 - 300000 AED

Auditing metrics reporting iso standards Feedback Data Analysis Process Improvement Six Sigma Quality Control Qa

4 months ago

Executives

Permanent Job

Noida ,

India

1-3 years

webchat Customer Experience Call Forwarding billing prioritizing customer needs schedule adherence self discipline grammatically and contextually correct Attention To Detail Typing Speed call escalations strong customer service focus Good Spoken English process transactions process excellence standards active listening skills ability to empathize with the customer desktop procedures Excellent Written And Verbal Communication Skills Industry Voice qca first call resolution Negotiation adaptable & flexible record claim adjusting technical information product specific knowledge Cce system generated letters call reporting / data logging phone / call master handling skills closing account company policies and procedures Basic Knowledge Of Computers investigate opening account smart metering verifying customer details excellent customer satisfaction action oriented Listening strong troubleshooting skills login procedures phone/ call master handling skills Metering short & effective statements case handling Attendance Patience ability to approach problems logically learning and decision making call opening and closing scripts Good Problem Solving Skills Sme keyboarding skills internal standard am Authentication Slas quality assurance Cea

5 days ago

Onboarding Team Leader - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Permanent Job

Noida ,

India

1-2 years

communication Integrity Listening Skills communication abilities Positive Attitude Team Player Call Center customer service quality communication

6 days ago

Executives

Permanent Job

Noida ,

India

1-3 years

5 days ago

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound

Permanent Job

Noida ,

India

1-3 years

customer service Quality Process Rapport Building Call Center Collaborative Listening Positive Attitude Team Player communication self-motivated Information Security

11 days ago

AVP- Sales

Permanent Job

Delhi ,

India

5-8 years

Call Center Performance Leadership Outbound IVR Management Coaching Customer Service Cross-Selling Problem resolution Fee Income products Target Related Environment Verbal Communication Personal Loans System Audits Interpersonal Tech Credit Up-Selling Product Insurance Written Communication Communication Customer Success Software Applications Quality Assurance

10 days ago

Quality Analyst

Permanent Job

Noida ,

India

1-3 years

US debt collection laws process improvement flow call center customer service philosophy Interpersonal Communication quality and compliance guidelines call handling skills US Collection Written Communication call calibration sessions system expertise Product Knowledge Ms Office Quality Analyst

11 days ago

Quality Analyst

Permanent Job

Gurgaon / Gurugram ,

India

0-2 years

Training And Development Report Generation Team Management Training & Development constructive feedback Performance Improvement evaluations Performance Measurement feedback mechanism feedback management training needs analysis call monitoring quality assurance

20 days ago

Lead - Service Planning

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

0-2 years

customer service cost budgets contact with customers Rt KASP ROI system improvements service metrics educational opportunities Logistics system Service Level SLAs sales and distribution network TAT professional publications Surveys S and OP process per call revenue strategic plans professional organizations spares usage company policy focus groups KASP reorder levels per call cost audits Budget forecasting requirements action plans processes Service Quality network problems customer-service standards Warranty claims Forecast personal networks customer service trends best practices C-SAT Variances Distribution Network safety stocks modulating demand corrective actions Warranty claims policy Change

a month ago

International BPO

Permanent Job

Noida ,

India

1-3 years

Negotiation Call Center outbound calls quality standards Productivity past due bills first call resolution communication

a month ago

Director - Quality

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

0-2 years

Quality insights thought leader Influence Analytical Skills call recording Conflict Management FIS products Quality Tools financial services industry Stakeholder Management audits ratios Business Operations speech analytics business goals Analytical Skills financial analysis principles process improvement programs quality assessments Problem Solving QA space risk analyses transactional quality Stakeholder Management agile work environment objectives cross-functional teams Debugging

a month ago

Quality Analyst

Permanent Job

Noida ,

India

1-3 years

customer service Call Center Interpersonal Skills process improvement multi-tasking fast-paced environment Work Ethic call handling skills judgment skills US Collection compliance guidelines system expertise call monitoring Communication Skills Product Knowledge quality analyst

5 months ago

Team Leader

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

1-3 years

Motivating Energetic Excel Knowledge escalations People Management Creative Thinking Adaptability handled attrition Leadership Skills quality feedback coaching call listening shrinkage Communication Skills Quick Learner demanding customers

5 months ago

Quality Analyst

Permanent Job

Noida ,

India

1-3 years

US Collection compliance guidelines Work Ethic Product Knowledge fast-paced environment Call Center judgment skills Interpersonal Skills process improvement multi-tasking system expertise call monitoring customer service call handling skills Communication Skills quality analyst

5 months ago

Quality Analyst - Malayalam or Marathi Language

Permanent Job

Noida ,

India

1-3 years

call center operations customer service principles quality monitoring tools Analytical Skills Communication Skills Microsoft Office Suite quality assurance

5 months ago

Senior Principal Product Designer

Permanent Job

Noida ,

India

8-10 years

Design Quality Consumer-grade experiences B2b Contact Center Software B2C Prototypes Prioritization Sales Readiness Platform product vision Productivity Callback Automation Portfolio Shared Inbox Management Call Tracking and Analytics Communication Skills Customer-obsessed Collaboration Collaborative Workspace Product Design Design Systems Qualitative Research Quantitative Research Saas Wireframes User Research Automation User Experience Iterative Design Scheduling Software

4 months ago

Assistant Manager

Permanent Job

Gurugram ,

Gurgaon / Gurugram ,

India

0-2 years

Printer Access Compliance CCTV Footage Monitoring Sales Team Mobile Usage Guidelines Adherence Process Improvement Stake Holder Coordination Quality Quantity continuous process improvement Email Access Statutory Regulatory Norms InfoSec Team Visits Visit Check List mitigation PSA management gaps rights Location Monitoring Visits guidelines Back Check Call Script Process owners Management Reporting Antivirus Update Security Guards SOP adherence Functional Process Access Management ekyc Registration Security Patches 140 line Sales Process USB Disablement WE Team Internet Process Compliance IT Applications IT Security Aspects Action Completion Bluetooth Dashboard Firewall

5 months ago

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Call Quality Jobs in Noida

Call Quality Analyst - (Call Centre Operations)

Call Quality Analyst

Call Quality Analyst

Call Quality Analyst

Call Quality Analyst

Quality Auditor(Call Centre)

Quality Analyst (Call Center)

Executives

Onboarding Team Leader - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Executives

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound

AVP- Sales

Quality Analyst

Quality Analyst

Lead - Service Planning

International BPO

Director - Quality

Quality Analyst

Team Leader

Quality Analyst

Quality Analyst - Malayalam or Marathi Language

Senior Principal Product Designer

Assistant Manager