Call Quality Jobs in Bengaluru Bangalore

Call Quality Analyst

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

QA reports auditing communication

a month ago

Call Quality Audits

Permanent Job

Bengaluru / Bangalore

2-3 years

50000 - 350000 INR

Auditing Problem Solving Root Cause Analysis Analysis Communication Quality Control Attention To Detail Microsoft Office Qc Tools

3 months ago

Quality Analyst, Call Auditing

Permanent Job

Bengaluru / Bangalore ,

India

12-14 years

customer service gujrathi escalation handling call auditing Analytical Skills Assamese Marathi Tamil Call Handling english Hindi Bengali Malayalam Odia Telugu Quality Analysis

10 days ago

Quality Analyst

Permanent Job

Bengaluru / Bangalore ,

India

Fresher

customer service calibration sessions Degree New Hires Training Account Management client standards Compliance state laws external contacts quality standards call quality Productivity growth disciplinary measures special projects federal file audits Quality Assurance Specialists call monitoring communication Onboarding Performance

a month ago

Customer Success Manager

Permanent Job

Bengaluru / Bangalore ,

India

4-6 years

Customer Support Call Quality Training Writing Project management Data/Analytics Verbal Communication Learning Development Excel

4 months ago

Urgent requirements For Quality Analyst

Permanent Job

Bengaluru / Bangalore

3-10 years

310000 - 500000 INR

Quality auditor Quality Coach Call Quality Audits Quality Analyst Qa

3 months ago

Pre Sales executive

Permanent Job

Bengaluru / Bangalore ,

India

0-6 years

Inbound Communications Internet Research product positioning goal-oriented Positive Attitude bookings conversational Hindi call quality Productivity ATL Analytics profile targeting proficient computer skills Outbound Mis Generation prospect segmentation Convincing Skills Kannada customer insights Tamil BTL marketing activities walk-ins reports in Excel on-call customer experience predictive buying behavior servicing of leads English customer service Microsoft Office data mining Data Management

5 months ago

Quality Analyst, Call Auditing

Permanent Job

Bengaluru / Bangalore ,

India

12-14 years

regional languages gujrathi Analytical Skills Root Cause Analysis Assamese Marathi Tamil Call Handling Outbound english Hindi Bengali Malayalam customer facing Odia Telugu

a month ago

Quality Analyst, Call Auditing

Permanent Job

Bengaluru / Bangalore ,

India

12-14 years

regional languages gujrathi Analytical Skills Root Cause Analysis Assamese Marathi Tamil Call Handling Outbound english Hindi Bengali Malayalam customer facing Odia Telugu

a month ago

Quality Analyst, Call Auditing

Permanent Job

Bengaluru / Bangalore ,

India

12-14 years

regional languages gujrathi Analytical Skills Root Cause Analysis Assamese Marathi Tamil Call Handling Outbound english Hindi Bengali Malayalam customer facing Odia Telugu

a month ago

Call Centre Quality Analyst - Bangalore (Hebbal) - US Shifts

Permanent Job

Bengaluru / Bangalore ,

India

2-4 years

Data Understanding 5 Why Analysis Customer Service Coaching Process Training Attention To Detail Communication Skills Methodological English Sales RCA Analysis Process Brainstorming SLA Tracking Feedback Test Papers Analytical Process Improvements Quality Ms Office Test Strategies Test Cases

4 months ago

Lead Quality Audit

Permanent Job

Bengaluru / Bangalore ,

India

4-6 years

Quality Auditing Call Monitoring Sales Call Audit google sheets Excel

12 days ago

Direct to Consumer - BENGALURU- Call Monitoring - Risk Governance - Pipeline Req

Permanent Job

Bengaluru / Bangalore ,

India

12-14 years

call metrics Compliance Quality Microsoft Office

7 days ago

Senior Quality Assurance Administrator

Permanent Job

Bengaluru / Bangalore ,

India

4-6 years

Mortgage domain Processing Support Doc Review File Prep Training Associate Docs to Stipulation TAT Results Analytical Skills performance expectations Problem Solving coaching Policies Process knowledge team-work Compliance productivity targets regulations observation skills departmental effectiveness Retail First Call Resolution Communications Skills Quality Assurance CORE

10 days ago

Senior Quality Assurance Administrator

Permanent Job

Bengaluru / Bangalore ,

India

4-6 years

Non-Numeric Clerical Errors Mortgage domain Training origination Pre-NNCE TAT Analytical Skills PAR Problem Solving Productivity coaching Compliance regulations Risk Assessment First Call Resolution Purchase Agreement Review Communication Skills Quality Assurance CORE

14 days ago

Lead Quality Audit

Permanent Job

Bengaluru / Bangalore ,

India

4-6 years

Quality Auditing Call Monitoring Sales Call Audit google sheets Excel

25 days ago

Senior Quality Assurance Administrator

Permanent Job

Bengaluru / Bangalore ,

India

4-6 years

Communication Skill Policies Retail Banking Compliance regulations DRFP US Mortgage Fulfillment Experience observation skills ADS++ First Call Resolution Quality Assurance

25 days ago

Senior Executive Service Quality - Capability Development

Permanent Job

Bengaluru / Bangalore ,

India

5-7 years

customer service Compliance disciplinary measures Training file audits communication call monitoring Account Management Performance quality assurance

a month ago

Quality Analyst (Sales)

Permanent Job

Bengaluru / Bangalore ,

India

2-3 years

customer service Multitask team environment adapt well to change auditing analytical internal calibration Listening Time Management Verbal Root Cause Analysis Sales Fast Paced priorities Written Interpersonal Communication D2C ratio call handling efficiency performance reports Quality Qc Tools quality analyst

a month ago

Quality Analyst

Permanent Job

Bengaluru / Bangalore

3-8 years

200000 - 450000 INR

Voices Process Customer Service Call Centre BPO Voice Quality Analysis

a month ago

Senior Business Analyst

Permanent Job

Bengaluru / Bangalore ,

India

5-7 years

Documentation requirements walk-through Client Communications development quality business specifications on-call coverage risk mitigation strategy project deliverables client reported issues test results technical designs user guides SRD industry changes regulatory environment bulletins financial industry System Requirements Document Sales Process regulatory alerts manuals insurance industry Qa Test Cases Test Strategies Testing Rfi

5 months ago

Quality Analyst

Permanent Job

Bengaluru / Bangalore ,

India

3-5 years

call listening sessions Root Cause Analysis Documentation daily briefings Quality Dashboards feedbacks Preparing Reports Analytical Skills Bottom Quartile identification Audit evaluation English TNI Call Calibration Sessions Scoring Dip checks ACPT Analysis preventative and corrective actions Hindi communication fatal and non-fatal errors Ms Office Qc Tools

4 months ago

Specialist - Service Quality

Permanent Job

Bengaluru / Bangalore ,

India

0-2 years

Customer Centric Processes Mystery Calls Audit Preparedness Process Improvement Training Requirements Business Objectives Training Call Calibration Complaints Operations Value-added Service Ms Power Point Process Adherence incubation Business Projects Ms Word Certification Service Metrics Reduction of Errors Performance Benchmarks Escalations Service Delivery Ms Excel Quality Assurance

5 months ago

(IND) MANAGER, CONTACT CENTER

Permanent Job

Bengaluru / Bangalore ,

India

6-10 years

customer service critical thinking skills Technical Knowledge written communication skills Leadership Procedures accurate information call center management software Continuous Improvement coaching call monitoring communication channels initiative Innovation exceptional customer service Team Management internal stakeholders process improvement Analytical Abilities Adaptability seamless customer experience performance management customer demand Verbal Communication Skills Scripts quality assurance

5 months ago

Operations Manager(BPO)

Permanent Job

Bengaluru / Bangalore ,

India

2-3 years

Call Center performance reviews Customer Service Problem resolution Performance Reports Data Analysis Quality Assurance

5 months ago

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Call Quality Jobs in Bengaluru Bangalore

Call Quality Analyst

Call Quality Audits

Quality Analyst, Call Auditing

Quality Analyst

Customer Success Manager

Urgent requirements For Quality Analyst

Pre Sales executive

Quality Analyst, Call Auditing

Quality Analyst, Call Auditing

Quality Analyst, Call Auditing

Call Centre Quality Analyst - Bangalore (Hebbal) - US Shifts

Lead Quality Audit

Direct to Consumer - BENGALURU- Call Monitoring - Risk Governance - Pipeline Req

Senior Quality Assurance Administrator

Senior Quality Assurance Administrator

Lead Quality Audit

Senior Quality Assurance Administrator

Senior Executive Service Quality - Capability Development

Quality Analyst (Sales)

Quality Analyst

Senior Business Analyst

Quality Analyst

Specialist - Service Quality

(IND) MANAGER, CONTACT CENTER

Operations Manager(BPO)