ST Courier is looking for Zonal Manager to join our dynamic team and embark on a rewarding career journey
- A Zonal Manager is a senior-level position responsible for overseeing multiple branches or locations within a specific geographic zone or region
- They play a critical role in driving the overall performance, growth, and profitability of their assigned zone
Responsibilities:
- Strategic Planning: Develop and implement strategic plans and initiatives for the assigned zone in alignment with the organization's overall objectives
- Define goals, targets, and performance metrics to drive business growth and profitability
- Team Management: Manage and provide leadership to a team of branch managers or regional managers within the zone
- Set performance expectations, provide guidance, and support their professional development
- Foster a high-performance culture and ensure effective collaboration among team members
- Operations Management: Oversee the day-to-day operations of branches or locations within the zone
- Monitor operational performance, analyze key metrics, and take necessary actions to optimize efficiency, productivity, and customer satisfaction
- Sales and Business Development: Drive sales growth by setting sales targets, analyzing market trends, and identifying opportunities to expand the customer base
- Develop and implement effective sales strategies and promotional campaigns to achieve revenue goals
- Customer Relationship Management: Maintain strong relationships with key customers and stakeholders within the zone
- Ensure excellent customer service standards are upheld and address any customer concerns or issues promptly
- Budgeting and Financial Management: Develop and manage the annual budget for the zone
- Monitor financial performance, analyze variances, and take corrective actions to ensure profitability and cost-effectiveness
- Approve expenditures and ensure adherence to financial policies and guidelines
- Performance Monitoring and Reporting: Regularly review and analyze performance data, market trends, and competitor activities to evaluate the zone's performance
- Prepare and present reports to senior management, highlighting achievements, challenges, and recommendations for improvement
- Compliance and Risk Management: Ensure compliance with company policies, legal requirements, and industry regulations within the zone
- Identify and mitigate potential risks and ensure that adequate controls and procedures are in place
- Stakeholder Engagement: Collaborate with internal stakeholders, such as sales teams, marketing, HR, and finance, to align strategies, share best practices, and drive operational excellence
- Represent the organization at external events, conferences, and industry forums
- Continuous Improvement: Identify opportunities for process improvements, cost savings, and operational efficiencies within the zone
- Implement best practices, standardize processes, and foster a culture of continuous learning and development
Skills and Qualifications:
- Proven experience in a managerial or leadership role, preferably in a similar industry or field
- Strong business acumen and strategic thinking ability
- Excellent leadership and team management skills
- Sound knowledge of sales and business development principles
- Strong analytical and problem-solving skills
- Proficiency in financial management and budgeting
- Effective communication and interpersonal skills
- Ability to build and maintain relationships with key stakeholders
- Results-oriented mindset with a focus on driving performance and achieving targets
- Knowledge of industry regulations and compliance requirements
- Flexibility to travel within the assigned zone as needed
