Job Description
Responsibilities & Key Deliverables
SPOC for T&T Fleet owners, corporate, government & taxi for service requirements & manage their satisfaction by coordination with all stake holders (M&M, other OEM's & Channel Partners)
Dealer Service business contribution from Corporate
Conducting Fleet activity - Traning, camps, clinics, special checkup of vehicles at customer premise
Maintain & execute key account customers visit calendar
Ensure Special privileges to above-mentioned customers delivered through green channel stability @ dealership
Support Sales team for bulk Sales
Ensure above-mentioned customers satisfaction Score above the target
Preferred Industries
Automotive Industry
Education Qualification
Graduate/ Post Graduate in Mechanical/ Automobile/ Mechatronics Engg
General Experience
Core Automotive customer care experience of 3-8 years
Critical Experience
Mahindra Leadership Competencies
Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Customer Analysis
Customer Satisfaction
Network Expansion
Strategic Planning
Developing Channel Partners
Mentoring
Coaching
Customer Experience
Customer Centricity
Service Management
Network Management
Relationship Management
Service Initiatives & Campaigns
Networking
Stakeholder Management
Key Account Management
Customer Support
Escalations Management
Product Knowledge
Service Strategy
Service Planning
Warranty Management
Consultative Selling
System Generated Secondary Skills
