Zoho Customization Expert

Job Title: Zoho Customization Expert

Experience: 3-8 years

Location: MG Road, Agra, India

Job Type: Full-Time

Job Overview:

We are seeking a talented Zoho Customization Expert to join our team. The ideal candidate will be responsible for customizing and configuring Zoho applications to meet the unique needs of our organization. The Zoho Customization Expert will work closely with various departments to understand their requirements and translate them into effective Zoho solutions. This role requires strong technical skills in Zoho applications, excellent problem-solving abilities, and the ability to communicate effectively with stakeholders.

Key Responsibilities and Result Areas:

1. Customize and configure Zoho applications such as Zoho CRM, Zoho Creator, Zoho Projects, Zoho Desk, etc., to meet the specific needs of our organization, ensuring timely delivery of customized solutions.

2. Analyze business requirements and translate them into technical solutions within the Zoho ecosystem, promoting continuous improvement based on user feedback and evolving needs.

3. Develop custom modules, workflows, and scripts to enhance the functionality of Zoho applications.

4. Integrate Zoho applications with third-party systems and tools as needed to ensure effective system interoperability.

5. Provide technical support and troubleshooting assistance to end-users of Zoho applications, fostering high user satisfaction through efficient support and training.

6. Stay updated on the latest features and capabilities of Zoho applications and recommend best practices for implementation.

7. Train internal teams on how to effectively use and manage customized Zoho solutions.

8. Maintain documentation related to Zoho customizations and integrations to ensure comprehensive record-keeping and knowledge sharing.

Eligibility Criteria:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 3-8 years of experience in customizing and configuring Zoho applications, with a focus on Zoho CRM.
• Proficiency in Deluge scripting language for Zoho Creator customization.
• Strong understanding of relational databases and data modeling concepts.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills with the ability to collaborate with cross-functional teams.