Description and Requirements
Description:
The Google ZTE analyst is responsible for overall ZTE operations to ensure data accuracy and service delivery of the service for all customers.
Responsibilities:
Collect customer information and perform the onboarding process
Ensure all the registrations are applied correctly and in a timely manner
Execute quality checks
Troubleshoot errors by submitting Google tickets or internal IT tickets
Identify potential gaps in the E2E process of the registrations
Join weekly calls with the ODT and proactively bring updates of issues/escalations
Required Skills/Knowledge:
- Effective written and oral communication in English
- Background of Google ZTE registration (strongly preferred)
- Goal-orientated individual with strong time and task management
- Solution oriented skills
- Strong customer focus and ability to manage significant customer expectations
- Organized and methodical person with logical approach in addressing issues and strong analytical skills.
- Strong teamwork ethic
- Knowledge and consistent use of Microsoft Office
