About Opendoor
Founded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in Whether you're passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
We are open to consider candidates for relocation.
About The Team
Opendoor is revolutionising the real estate industry by making buying and selling homes fast, simple, and stress-free. We leverage technology and innovation to provide a seamless experience for our customers. As we continue to expand our footprint in the online real estate market, we are seeking a Zendesk Administrator to enhance our customer connection points and manage renovation throughput. The Zendesk Administrator will play a pivotal role in optimising our customer support and service delivery through the effective administration and customization of our Zendesk platform. This individual will be responsible for ensuring that our support workflows are streamlined and efficient, facilitating a seamless experience for both our customers and internal teams.
Role Responsibilities:
- Configure, manage, and optimize Zendesk settings, triggers, and automations to improve customer service efficiency and effectiveness.
- Develop and maintain a deep understanding of Opendoor's business processes related to customer interactions and renovation operations to ensure Zendesk is effectively supporting these areas.
- Collaborate with cross-functional teams, including engineering, product, customer support, sales, and operations, to identify areas for improvement and implement Zendesk solutions that enhance productivity and customer satisfaction.
- Design and implement Zendesk dashboards and reporting tools to track customer service metrics, renovation throughput, and team performance.
- Provide ongoing training and support to Zendesk users across the organization, ensuring they are leveraging the platform effectively.
- Stay up-to-date with Zendesk features and updates, proactively suggesting and implementing new tools or features that could benefit Opendoor.
- Manage Zendesk integrations with other business tools and systems, ensuring a seamless flow of information and efficient operation of the support ecosystem.
- This is an in-office position supporting US hours of operation
Skills Needed:
- Proven experience as a Zendesk Administrator or similar role (2+ years), with a strong understanding of Zendesk's capabilities and best practices.
- Experience in the real estate industry or a fast-paced, technology-driven environment is preferred.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Excellent communication and collaboration skills, with a track record of working effectively with both technical and non-technical teams.
- Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines.
- A passion for delivering exceptional customer service and a commitment to continuous improvement.
- BA/BS required.
Bonus Points If:
- Masters preferred
- Construction experience a plus
RC2
More About Us:
To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.
