Configure, manage, and optimize Zendesk settings, triggers, and automations to improve customer service efficiency and effectiveness.
Develop and maintain a deep understanding of Opendoors business processes related to customer interactions and renovation operations to ensure Zendesk is effectively supporting these areas.
Collaborate with cross-functional teams, including engineering, product, customer support, sales, and operations, to identify areas for improvement and implement Zendesk solutions that enhance productivity and customer satisfaction.
Design and implement Zendesk dashboards and reporting tools to track customer service metrics, renovation throughput, and team performance.
Provide ongoing training and support to Zendesk users across the organization, ensuring they are leveraging the platform effectively.
Stay up-to-date with Zendesk features and updates, proactively suggesting and implementing new tools or features that could benefit Opendoor.
Manage Zendesk integrations with other business tools and systems, ensuring a seamless flow of information and efficient operation of the support ecosystem.
This is an in-office position supporting US hours of operation
Skills Needed:
Proven experience as a Zendesk Administrator or similar role (2+ years), with a strong understanding of Zendesks capabilities and best practices.
Experience in the real estate industry or a fast-paced, technology-driven environment is preferred.
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Excellent communication and collaboration skills, with a track record of working effectively with both technical and non-technical teams.
Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines.
A passion for delivering exceptional customer service and a commitment to continuous improvement.
BA/BS required. what we are building for our customers read our blog posts .
