Plans, organizes, writes and codes online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The associate information developer works closely with development teams. External communication is limited. Operates under general supervision, typically reporting to a manager of Information Development.
ESSENTIAL FUNCTIONS:
- Demonstrates technical writing expertise by writing and publishing online user and administrator content including new release content.
- Researches and organizes content for documentation projects.
- Learns and develops technical writing competency in the company s writing style.
- Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards; seeks and implement suggestions from mentors and content analysts
- Works with and learns the company s software applications in order to have a strong working base of knowledge from which to write user documentation. Works proactively to build knowledge of assigned applications.
EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS:
Minimum Qualifications:
- Bachelor s degree in technical writing, information design, business, or computer science or the equivalent level of technical training and work experience
- Entry level position with less than 2 years of technical writing experience
- Demonstrates excellent English language usage skills.
- Effectively uses information development authoring tools, has classroom level exposure to a variety of tools, or demonstrates ability to learn to use new tools quickly.
- Demonstrates PC skills with knowledge of various operating systems, file management tools, and common MS office applications.
Preferred Qualifications:
- Industry specific knowledge or experience or technical writing internship.
- Familiar with markup languages through either experience or classroom exposure.
- Familiar with graphics tools through either experience or classroom exposure.
- Strong research and writing skills.
- Excellent interpersonal skills; can work well with team members at all levels of the organization.
- Manages time effectively resulting in maximum overall efficiency; ensures successful completion of tasks.
