Greet customers and interact with them to understand their vehicular problems.
Drive the vehicle with the technician and the customer to gain firsthand knowledge of the vehicular problems.
Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
Ensure delivery of vehicles to customers on time.
Handle and manage softly the minor complaints and irritants with the customers.
Educate customers on maintaining their vehicles free from troubles and problems.
Supervise, manage and monitor automotive service technicians and repairers.
Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
Ensure customer satisfaction at the highest level through effective services and repairs.
Ensures the proper care, storage and inventory of special tools.
Ensures that customers service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Maintains safe work environment.
Maintains a professional appearance.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Job Type: Full-time
Pay: 20,
- 00 - 30,000.00 per month
Benefits: - Provident Fund
Schedule:
Supplemental pay types:
Experience:
- SERVICE MANAGER: 4 years (Preferred)
Work Location: In person
Application Deadline: 31/07/2024
Expected Start Date: 01/08/2024
