Workfront Consultant is primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform. He has proven ability to design and implement new processes in Workfront.
This role requires a hands-on technical, results-oriented practitioner with a deep business process focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.
ROLE & RESPONSIBILITIES:
Gather requirements to solve for a specific process/workstream, and gauge whether the future process and its information are a good fit to be managed within the application.
Design and build within Workfront process prototypes as needed and work thru them in agile mode with corresponding business partner to deliver new streamlined process.
Provide solutions for Workfront upgrades, configurations, and maintenance of various processes.
Serve as the Workfront subject matter expert and single point of contact for all Workfront users.
Handle all basic administrative functions such as managing user access, security roles and licensing subscriptions.
Understand business needs and recommend, estimate, implement, and test best practice solutions that work for all areas of the business.
Host Workfront trainings and educate users on relevant quarterly Workfront updates.
Ability to build reports in excel with simple data manipulations and creating pivots. Creating charts and decks and coming up with meaningful insights which can drive business decisions.
Lead technical discussions with customers throughout project delivery
Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer
Provide post-deployment technical support for issues related to customer integrations
REQUIRED EXPERIENCE:
Bachelor s degree 7+ years overall experience in Software development
5+ years of experience in client facing implementation work (integration, software development, networking, operations, reporting, etc.)
Proficient with Workfront or any other Work management tools like Asana, Monday, Smartsheet, Monday, Write etc.
Strong technical, analytical, and troubleshooting skills
Proactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focus
Ability to prioritize competing tasks in a fast-paced, dynamic environment
Strong communication skills
Able to work and collaborate with people of diverse personalities and various backgrounds.
Experience in understanding a process, and how information flows thru the process and apply that to a Workfront model.
Experience implementing solutions in a SaaS-based environment
Experience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)
Effective work, time management and organizational skills despite of work volume.
Technical support experience with strong interpersonal communication and troubleshooting skills.
