- Provide technical support for Workday HCM modules, ensuring system issues reported by end-users are investigated and resolved promptly.
- Assist with bi-annual system upgrades, testing, and analyzing new features to ensure a smooth transition.
- Develop and maintain documentation, including system configurations, processes, and procedures.
- Enter HR data into Workday and maintain accurate and up-to-date information.
- Make data changes or corrections as required.
- Maintain supervisory organizations within Workday.
- Answer tickets from HR regarding Workday issues and provide timely resolutions.
- Gather requirements for system enhancements and translate them into effective Workday configurations.
- Identify test scenarios, develop test scripts, and provide key support in User Acceptance Testing (UAT) to ensure system accuracy and functionality.
- Serve as the subject matter expert for Workday, researching and assessing technology needs, identifying system/process improvements, and delivering technological solutions that support operational excellence.
- Contribute to system strategy, security, and governance, ensuring compliance and data security best practices.
Must Haves:
- 2+ years of experience as a Workday Admin.
- Experience with the following modules: HCM, reporting, talent, absence, benefits, and compensation.
- Experience providing technical support for enterprise applications.
- Strong problem-solving and troubleshooting abilities.
- Excellent prioritization and time management skills, with the ability to provide timely follow-up and resolution.
- Self-sufficient and problem solver.
- Comfortable working in a global company.
Nice to Have:
- Experience with EIB/Mass upload.
- Workday Pro Certification.
We need to see:
- Demonstrated ability to collaborate effectively with internal stakeholders to understand and translate business requirements into Workday configurations.
- Proven experience in identifying test scenarios, developing test scripts, and supporting UAT to ensure system accuracy and functionality.
Day-to-Day Responsibilities:
- Enter and maintain HR data in Workday on behalf of HR.
- Perform data changes or corrections as needed.
- Maintain supervisory organizations in Workday.
- Respond to HR tickets related to Workday and provide timely resolutions.
- Gather and analyze requirements for Workday system enhancements.
- Develop and maintain system documentation.
- Assist with system upgrades and new feature testing.
- Ensure compliance with data security and governance best practices.
- Serve as a technical resource and subject matter expert for Workday within the organization.
