Work from Home-Customer Support-Any location

Work from home opportunity

Under graduate/Graduate in any discipline

Freshers and experienced

Seeking a Customer Support Executive for domestic process .

Responsibilities include 24*7 customer support

Resolving queries, and interacting with customers via phone

Voice Process

Must ensure prompt issue resolution, maintain records, and collaborate with team for effective solutions.

Ideal candidate exhibits empathy, problem-solving skills, and product knowledge.

FUNCTIONAL/ OPERATIONAL:

Complete the logs specified by the process.

Ensure adherence to time schedules.

Be available for all briefings and updates.

Be aware of and comply with any client / process / product updates.

Share the day's performance with the TL and colleagues

Refer to central information database to handle queries.

Go through the database regularly to check any updates.

Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency.

Maintain high customer satisfaction rating as per the feedback taken by various agencies/ authorities.

Take steps to improve on performance based on coaching.

General Security Responsibilities:

Adhering to Information Security Policies and Procedures of Teleperformance

Ensuring compliance to Information Security Policies and Procedures

Specific Security Responsibilities:

Understand and Comply with Information Security Policies and Procedures and report all security incidents.

Ensure the audit non-compliances are fixed within the stipulated timelines.

Protect information entrusted to you.

Follow the information labeling and handling procedures based on the classification level of the asset.

Follow the Clear Screen and Clear Desk Policy.

Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.

Comply with Non-disclosure agreement.

TEAM RELATED:

Assist other team members who are new to the process.

Check for updates with the Team Leader and share the same with team members.

OCCASSIONAL RESPONSIBILITIES:

Mentor the team members by floor walking.

Provide inputs through forums to improve work procedures that can enhance overall team performance.

Prepare reports like daily productivity, leave report, etc.

Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process).

Be a part of fun committee to organize events / skip activities for the team.

Decision Making Authority

Decisions Expected

Adhering to the Key Responsibilities and Accountabilities

Recommendations Expected

Improvements on client tools, processes, and customer experience

Main Job Requirements

Education and Specific Training

Under grad/Graduate in any discipline