WordPress Technical Support

About Us:

Wbcom Designs is a leading WordPress agency in Lucknow, based in the bustling area of Vikrant Khand, Gomti Nagar. We are dedicated to developing state-of-the-art WordPress plugins and themes that help businesses thrive online. Our team is driven by innovation, creativity, and the commitment to deliver exceptional digital solutions.

The Role:

The WordPress Technical Support will be responsible for assisting customers with technical issues related to our products and services. This role requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to ensure customer satisfaction.

Experience preferred - 6 months - 1 year

Location - Lucknow (on-site)

Timings - 10am- 7pm

Working- 5 days (Sat & Sun are fixed off)

Key Responsibilities:

• Provide timely assistance to customers via phone, email, or chat for technical issues and inquiries.
• Diagnose and resolve a variety of technical problems related to software, hardware, and connectivity.
• Document interactions, issues, and resolutions accurately in the support ticketing system.
• Escalate complex issues to higher-level technical teams or management as needed, ensuring smooth follow-up.
• Collect and report customer feedback and recurring issues to help improve products and services.
• Assist in creating and updating support documentation and training materials for customers and team members.
• Stay updated with the latest WordPress development trends and best practices of plugin development.

What We Offer:

• A vibrant and innovative work atmosphere in a leading WordPress agency.
• Opportunities for career advancement and skills development.
• Competitive salary package and comprehensive benefits.
• A collaborative and supportive team culture focused on innovation and quality.

How to Apply:

Passionate about plugin development and eager to make a significant impact with your work We'd love to hear from you! Please submit your resume, and a cover letter explaining your fit for the role to [Confidential Information] with the subject line WordPress Plugin Developer Position.

Join our team at Wbcom Designs and help us continue to deliver outstanding digital experiences through cutting-edge WordPress plugins.