Windows DND

About Client:

Our client is global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries it covers to over 700 clients. With its extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes

Job Description:

Windows Device and Deployment Technical Lead

Skills: -

Device and Deployment:

Windows Patching and Deployment Windows Update

Windows Upgrade

Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)

Autopilot (Preferred)

Windows server (2008, 2008 R2, 2012, 2012 R2, 2016, 2019) and Client (Win 7, Win 10)

Enterprise level troubleshooting

Log analysis with reference to Windows Deployment.

Knowledge on:

- Windows as a service

- Windows updates

Troubleshooting:

- Windows update

- Servicing

- Activation

- Bit locker

-MBAM-Microsoft BitLocker Administration and Monitoring

- Imaging (Sysprep, WDS)

Mandatory Skills: -

- Windows Update

- Windows Upgrade

- Windows Activation

Responsibilities

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

Act internally as a customer advocate.

Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

Advise customers on how to gain additional value from their Microsoft products.

Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Strong Experience in following technologies:

Installation configuring / OS Upgradation &; troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment.

OS installation setup phases.

Windows patching / Windows servicing - 'windows update' - Troubleshooting patching issues manually &; via windows update, plus point if candidate knows CBS architecture &; components.

Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well.

BitLocker / MBAM - Basic knowledge of BitLocker i.e. how does it work, command line parameters and troubleshooting BitLocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.

MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios.

Job Title : Windows DND

Key Skills : Windows DND , Azure, Power Shell, Desktop

Job Locations : Hyderabad

Education Qualification: Any Graduation

Work Mode : Hybrid

Employment Type : Fulltime