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E-Learning
Hiring For WFM Manager
Location Andheri east, Mumbai Experience
8to 12 yrs
CTC 10 to 11 lacs
Working days - 6 Days
Gender Any (Male/Female)
Job Role: WFM Manager The Workforce Management (WFM) Manager will be responsible for overseeing all aspects of workforce management within our contact center/BPO. This includes forecasting, scheduling, real-time management, and reporting to ensure optimal staffing levels and operational efficiency.
Roles and Responsibilities
1. Forecasting and Planning:
Develop and maintain accurate forecasts for call volume, handling times, and staffing requirements. Collaborate with operations and client teams to understand business needs and ensure alignment with WFM strategies.
2. Scheduling:
Create and manage staff schedules to ensure adequate coverage and meet service level agreements (SLAs).
Optimize schedules to balance operational efficiency and employee satisfaction.
3. Real-Time Management:
Monitor real-time performance and make adjustments to ensure service levels are met.
Manage intra-day staffing adjustments and communicate changes to relevant stakeholders.
4. Reporting and Analysis:
Generate and analyse WFM reports to provide insights and recommendations for process improvements. o Present findings to senior management and other stakeholders.
To fix a slot of Interview Call Krishna @ 7021663970
If profile is not suitable for you please pass on same to your friends & colleagues.
Regards
Krishna
7021663970
Role:Other Customer Service/Call Center
Industry:E-Learning
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
Date Posted: 17/07/2024
Job ID: 85090561
As an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the usuaAs an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the ul HR consultancy services of identifying and hiring the right people for our clients and their business, but we’ll also go the extra mile to do so much more. Our HR consultants, apart from having a core strength in designing a customized employee retention strategy, also provide a Recruitment to Retirement service including HR policy making & Implementation, Organizational Structuring, designing an ideal selection process along with a Compensation and Benefit plan, HR Audit, Performance Management System, Payroll Administration, and an Exit Process. While we have formulated different systems for our numerous clients targeted at improving the smooth running of their business, we have recorded successes and derived a great deal of pride at seeing such businesses expand and grow. When it comes to HR consultancy services, Varda HR is the number one choice for a lot of the major commercial ventures and businesses simply because our HR strategies are not only innovative, they are also creative and out of the box, ensuring that your staff is highly motivated to serve your business with the highest level of commitment. Varda HR is the one-stop-shop for all your HR consultancy needs in Mumbai. Let us partner with you today, and together we can take your business to a whole new level!
