Description
We are looking for a skilled BPO professional to join our team. The ideal candidate should have 0-10 years of experience in a similar role and should be able to handle a high volume of calls while maintaining a high level of customer satisfaction. The candidate should also possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Responsibilities
- Answering customer inquiries via phone, email, or chat
- Resolving customer issues in a timely and efficient manner
- Providing exceptional customer service to ensure customer satisfaction
- Meeting and exceeding individual and team targets
- Maintaining accurate and up-to-date customer records
- Collaborating with other team members to improve processes and procedures
- Following company policies and procedures
Skills and Qualifications
- 0-10 years of experience in a BPO role
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Familiarity with CRM software
- Ability to work in a fast-paced environment
- Able to work in shifts
- Bachelor's degree or equivalent experience in a related field
