Warehouse Operations Manager

Job Title: Warehouse Manager

Designation: Manager / Senior Manager

Location: Gurugram

Job Type: Full-Time

Company Overview:

Prozo is an innovative integrated supply chain company revolutionizing fulfillment

across India. With a comprehensive pan-India warehousing and freight network, Prozo

delivers fast, efficient, and cost-effective fulfillment solutions. Our operation is powered

by an advanced supply chain tech stack and control tower, positioning Prozo as the

AWS of supply chain, providing enterprise-grade capabilities on a pay-per-use basis.

Our core offerings include the Prozo Fulfillment Network (PFN), Prozo Logistics Network

(PLN), and Prozo Warehousing & Logistics Platform (PWLP), serving a diverse clientele

from D2C brands to mid-market SMEs and large enterprises. With over 35+

multi-channel, tech-enabled warehouses covering approximately 2 million square feet

and a logistics network spanning 24,000+ pin codes, Prozo ensures a seamless delivery

experience for B2B, B2C, and D2C customers.

Role Overview:

E2E Ownership of running SLA compliant operations in the region: Lead warehousing

operations of Prozo's warehouses in Gurugram region, ensuring smooth operations and

adherence to SLAs and KPIs for D2C/B2C and B2B warehousing.

Regional P&L Owner: Ensure all warehouses are running in a cost effective manner and

achieve target profitability across all warehouses in the region.

Off-Roll Manpower & other resources Planning: Drive manpower & resource planning

for all sites keeping in mind demand peaks, seasonality, festivals and other aspects.

Escalation Management: Ensure minimal escalation from client side and ensure a

proactive, data driven RCA and CAPA implementation.

First Time Right: Work closely with the central operations team, Pan-India Head -

Regional and Central Operations & Regional Operations Head to drive best in-class

experience for new clients being onboarded. In Prozo's terminology, we call it FTR -

First Time Right Team. We have a dedicated team for the same.

SOP Implementation and Process Optimization: Implement standardized operating

procedures (SOPs) to ensure smooth client onboarding and operational workflows.

Team Leadership and Development: Directly lead a team of FC Heads & Cluster

Heads, fostering a culture of excellence, accountability, and continuous improvement.

Technology Adoption: Oversee and drive proper implementation and utilization of

warehouse management systems (WMS), Control Tower and other tech solutions to

enhance operational efficiency and accuracy.

Talent Acquisition and Retention: Closely collaborate with Central HR and manpower

planning team to to scale and descale manpower on the basis of volume projections

and productivity targets factoring in seasonality, holidays and peak periods.

Warehouse Utilization and Performance Monitoring: Monitor and optimize

warehouse utilization, leveraging Control Tower insights and collaborating with

Central Operations to drive efficiency.

Safety, Security & Loss Prevention: Ensure all SoPs are implemented and adhered to

for safety and security of the warehouses.

Drive continuous Improvement: Ensure regular (monthly/quarterly/annual) trainings of

Cluster & Warehouse managers and other Executives to ensure they are up to date with

latest client level SoPs and company policies.

Qualifications:

5+ years experience in handling B2B & B2C operations (multi-channel) for large clients

across multiple warehouses/ fulfillment centers

Tech-savvy and understanding of platforms of various new-age OMS and WMS systems

like Unicommerce, Vinculum etc as well as b2b WMSes and ERPs like SAP & Oracle etc

Best-in-class problem solving with ability to do RCA and CAPA effectively

Experience leading large teams and working with senior leaders across functions

Comfortable in a fast paced, dynamic environment

Excellent communication, analytical and presentation skills.

Qualification: Degree in operations/supply chain management with 5+ years in handling

multiple fulfillment centers

What We Offer:

A high-impact role with the opportunity to drive significant changes across Pan-India

operations.

The chance to work with a dynamic and innovative team passionate about

revolutionizing the supply chain industry.

A supportive and collaborative work environment where your contributions are valued

and recognized.

Opportunities for professional growth and development, including direct interactions

with senior leadership.