EXCLUSIVE WALK-IN DRIVE FOR Sales &Fulfillment - Order Management/Contract Mangement/Client Triage at Pune on 21 Nov 2024
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM:: Walk-In Drive on 21 Nov 2024 at PUNE.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume
***Please use below link to apply and register your application.
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-HRODIRECT-194420
Interview Information:
- Interview Date: 21 Nov 2024
- Interview Time:09:30 Am till 12:30 Pm
Interview Venue - PUNE::
Infosys BPM Limited
No. 1, Hinjewadi Rajiv Gandhi Infotech Park,
Building B1, ground floor,
Hinjewadi phase 1,
Pune 411057
Documents to Carry:
- Please carry 2 set of updated CV(Hard Copy).
- Please carry Face Mask**.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
Job Description::
- Job Location: Pune
- Qualification: Any Graduates (15 years Graduation)
- Shifts:Night Shift
- Experience:4 to 8 Years
- Designation:Lead
- Role:Contract Management/Order Management/Client Triage
1. CONTRACT MANAGEMENT:
Experience:
- 7+ years of experience in contract management within the Shipping/ Supply Chain industry.
- At least 3 years of experience leading and managing a team of contract professionals.
Responsibilities/Skills:
- Contract Lifecycle Management:
- Oversee the entire contract lifecycle, from creation to closure in SAP
- Manage contract amendments, renewals, and terminations.
- Team Leadership:
- Lead and mentor a team of contract professionals, providing guidance and support.
- Assign tasks, review work, and ensure adherence to contract management standards and best practices.
- Address and resolve team conflicts proactively, fostering a positive and collaborative work environment.
- Conduct regular performance reviews, set goals, and provide feedback to team members.
- Organize trainings that will groom employees for the next step of their career path
- Client Relationship Management:
- Serve as the primary point of contact for client, building strong relationships and understanding their unique needs.
- Proactively identify client pain points and propose innovative solutions to enhance contract management processes.
- Process Improvement:
- Continuously identify opportunities to improve contract management processes, leveraging technology and best practices.
- Implement new tools and methodologies to enhance efficiency, accuracy, and compliance.
- Data Analysis and Reporting:
- Monitoring SLA performance to ensure compliance with organizational needs.
- Reporting on service levels and providing progress reports to customers.
- Responsible for delivering services within the agreed service levels.
- Analyze contract management data to identify trends, risks, and opportunities for improvement.
- Prepare regular reports on team performance and compliances.
- Stakeholder Management:
- Collaborate effectively with various stakeholders such as Commercial, Service Delivery and Account Receivable teams.
- Handle escalations effectively, communicating with relevant stakeholders and resolving issues in a timely manner.
- Build strong relationships and foster trust with the client.
- Training
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into trainings that will groom employees for the next step of their career path
- Ability to design and develop training manuals, and course materials
- Ability to provide process training to a team
- Manage structured learning sessions and monitor their quality results
Key Requirements:
- Ready to work from office all days
- Flexible to work in any shift
- Prior experience of contract drafting
- Familiarity with Service Level Agreements / contracts terminologies
- Proficient in MS Office, especially Excel, PPT, Word, Visio.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Proven ability to drive process improvements.
- Demonstrated leadership skills.
Desired Requirements:
- Experience working in SAP ByD.
- Experience working in billing and AR.
2. ORDER MANAGEMENT:
Experience:
- 7+ years of experience in order management within the Shipping or Supply Chain industry.
- At least 3 years of experience leading and managing a team of order management professionals.
Responsibilities/Skills:
- Order Management:
- Oversee the entire order management lifecycle, from order creation to fulfillment, ensuring timely and accurate execution.
- Monitor order status, resolve issues, and ensure customer satisfaction.
- Manage order enquiries and provide timely resolutions.
- Team Leadership:
- Lead and mentor a team of order management professionals, providing guidance, support, and career development opportunities.
- Assign tasks, review work, and ensure adherence to order management standards and best practices.
- Address and resolve team conflicts proactively, fostering a positive and collaborative work environment.
- Conduct regular performance reviews, set goals, and provide feedback to team members.
- Organize trainings that will groom employees for the next step of their career path
- Client Relationship Management:
- Serve as the primary point of contact for the client, building strong relationships and understanding their unique needs.
- Proactively identify client pain points and propose innovative solutions to enhance order management processes.
- Process Improvement:
- Continuously identify opportunities to improve order management processes, leveraging technology and best practices.
- Implement new tools and methodologies to enhance efficiency, accuracy, and compliance.
- Data Analysis and Reporting:
- Monitoring SLA performance to ensure compliance with organizational needs
- Reporting on service levels and providing progress reports to customers
- Responsible for delivering services within the agreed service levels
- Analyze order data to identify trends, risks, and opportunities for improvement.
- Prepare regular reports on order performance and compliance.
- Stakeholder Management:
- Collaborate effectively with internal stakeholders, such as Commercial, Service Delivery, Account Receivable teams etc.
- Handle escalations effectively, communicating with relevant stakeholders and resolving issues in a timely manner.
- Build strong relationships and foster trust to ensure successful order execution.
- Training
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into trainings that will groom employees for the next step of their career path
- Ability to design and develop training manuals, and course materials
- Ability to provide process training to a team
- Manage structured learning sessions and monitor their quality results
Key Requirements:
- Ready to work from office all days
- Flexible to work in any shift
- Prior experience of contract drafting
- Familiarity with Service Level Agreements / contracts terminologies
- Proficient in MS Office, especially Excel, PPT, Word, Visio.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Proven ability to drive process improvements.
- Demonstrated leadership skills.
Desired Requirements:
- Experience working in SAP ByD.
3. CLIENT TRIAGE:
Experience:
- 7+ years of experience in order management within the Shipping or Supply Chain industry.
- At least 3 years of experience leading and managing a team of customer service professionals.
Responsibilities/Skills:
- Customer Service Management:
- Oversee the entire customer support process and providing the resolution of the invoice related enquiries & escalations.
- Liaise with internal departments to have them expedite the resolution process
- Monitor query status, resolve issues, and ensure customer satisfaction.
- Team Leadership:
- Lead and mentor a team of order management professionals, providing guidance, support, and career development opportunities.
- Assign tasks, review work, and ensure adherence to order management standards and best practices.
- Address and resolve team conflicts proactively, fostering a positive and collaborative work environment.
- Conduct regular performance reviews, set goals, and provide feedback to team members.
- Organize trainings that will groom employees for the next step of their career path
- Client Relationship Management:
- Serve as the primary point of contact for the client, building strong relationships and understanding their unique needs.
- Proactively identify client pain points and propose innovative solutions to enhance order management processes.
- Process Improvement:
- Continuously identify opportunities to improve order management processes, leveraging technology and best practices.
- Implement new tools and methodologies to enhance efficiency, accuracy, and compliance.
- Data Analysis and Reporting:
- Monitoring SLA performance to ensure compliance with organizational needs
- Reporting on service levels and providing progress reports to customers
- Responsible for delivering services within the agreed service levels
- Analyze order data to identify trends, risks, and opportunities for improvement.
- Prepare regular reports on order performance and compliance.
- Stakeholder Management:
- Collaborate effectively with internal stakeholders, such as Commercial, Service Delivery, Account Receivable teams etc.
- Handle escalations effectively, communicating with relevant stakeholders and resolving issues in a timely manner.
- Build strong relationships and foster trust to ensure successful order execution.
- Training
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into trainings that will groom employees for the next step of their career path
- Ability to design and develop training manuals, and course materials
- Ability to provide process training to a team
- Manage structured learning sessions and monitor their quality results
Desired Requirements:
- Experience working in SAP ByD.
Regards,
Infosys BPM Recruitment team.
