Walkin Drive for Technical Support Voice Process

Job description

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile

---Minimum 1 year of experience in International Technical Support (Voice)

Excellent communication skills

Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues

Should be comfortable working in 24*7 Working Environment

Graduation not required

Rotational shifts & Rotational week offs

Perks and benefits

Medicare Facilities.

Salary upto 5 Lpa.

Both side cab facilities.

Interested Candidates can come for Walk-in directly

Venue:Telus International, UG Floor, Tower 6,Candor Tech Space, Noida Sector 135, Uttar Pradesh-201304.

Date: 06th Jun, 2024.

Timings: 12 to 4 PM.

Documents Required: Any one Identity Proof and a hard copy of your resume.