WALK-IN Drive | Customer Care Executive (International Voice)

WALK-IN Drive

1. Date : 26th Nov-24, Tuesday
2. Time : 2 PM 8 PM.
3. Mode : Face to Face Interview /In Person
4. Contact person : Ankita Tiwari/Swati Bhasin/Lalit Kanojia
5. Address : Alight Services India Pvt. Ltd,10th Floor, Cyber Greens, Tower D & E, Gurgaon 122002. Near Phase 3 Metro station.

Pls carry an ID proof (Security check) and hard copy of your resume.

Job Description:-

(RESPONSIBILITIES)

100% of production time to be spent logged in on calls

Answer calls with an approach to deliver positive customer satisfaction

Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

Maintain internal & client defined quality on calls

Understands and contributes positively in meeting client SLA's & targets

Adheres to Customer Service Attendance & Accountability policies

Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

Ensuring proper documentation and follow-ups and follow SOP's

Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.

(REQUIREMENTS)

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)

Work Experience of 1- 7 years for International Customer Service Voice

Prior Customer Service experience would be preferred.

Excellent verbal and written communication skills with least grammatical errors

Basic computer operating skills required (MS- Office Applications)

Appropriate Typing speed to be able to efficiently manage documentation during/post interaction.

Ability to work evening/night shifts Good analytical skills & attention to detail.

• Good Communication Skills.
• Immediate Joiner's Only