Voip Engineer

Title: Senior VOIP Support Engineer.

Experience: 5+ years.

Location: Ahmedabad (on-site).

Job description:

Need to manage client communication.

Need to install, configure and maintain the softwares.

Communicate with the QA and Dev team for issues and provide proper information for a particular issue.

Build and configure tools to reduce the occurrence of errors and improve customer experience

Perform root cause analysis for errors

Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement.

Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers.

Need to provide training to the team.

Manage High Availability and DB replication

Need to work and resolve issues in defined SLA to increase customer satisfaction

Requirements:

Excellent communication skills & Should be able to communicate & write in English

Strong knowledge of Linux

Excellent knowledge of VoIP and SIP

Should have experience in installation & configuration of Products

Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio

Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables

Must have excellent analytical and troubleshooting skills

Good knowledge of Mysql, Mongo Database

Experience & knowledge of Database Replication & Heartbeat configuration will be required.

Good experience in Client Support.