Search by job, company or skills

Jio

Voice Support L2

Jio
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 3-4 Years
Navi Mumbai, Mumbai, India
Login to check your skill match score

Job Description

  • The position is responsible for Managing and Administrating VoIP and TDM consulting engagements.
  • The primary focus of this position is to support VoIP deployments of Cisco & Avaya Voice Network setup of RIL.
  • Comprehensive knowledge of Cisco Unified Communication Manager (CUCM) 10.X/11.X/12.X/14.X and Voice Technologies Avaya Call Manager, Avaya Media Server, Avaya Media Gateway
  • Good knowledge of HPSM ticketing tool and ITSM proces
  • Co-ordination with Service Providers in case of major incident from Providers end
  • Good Hands-on Cisco UCS Server, ESXi, Cisco Unified Applications, Cisco ISR Gateways
  • Sound knowledge of E1, FXO, FXS Configuration PVDM resources
  • Good knowledge in Routing and Switching and Network infrastrcture
  • Good understanding of TDM, H.323 & MGCP and SIP protocols
  • Good knowledge of Call Centre setup to support various Helpdesk
  • Good knowledge of Contact Centre Report structures
  • Knowledge of Ameyo Contact Centre Set up will be an added advantage
  • Understanding of TRAI regulatory will be an added advantage
  • Good knowledge and experience on troubleshooting Voice Infrastructure related issues.
  • Maintaining and achieving the agreed SLA & SBDs and drive the team for same
  • Responsible for staging, configuration, implementation, and support for VoIP installations as necessary

Necessary

  • Graduate in Engineering (Preferred with Telecom background)

Desirable

  • Good Communication and Project Management Skills
  • Voice Certifications like CCNA- Voice and above

Necessary

  • 3-4 Years in Similar capacity
  • Experience in Avaya , Cisco, basic Call center set-up
  • Experience in Cisco CUCM, Voice Gateways, CUBE configuration
  • MGCP,H323 protocols, SIP,

More Info

Industry:Other

Function:technology

Job Type:Permanent Job

Skills Required

e1
TDM
VoIP
SIP
Hpsm
Routing And Switching
Esxi
Itsm
Mgcp
Fxo

Login to check your skill match score

Login

Date Posted: 18/06/2024

Job ID: 82108339

Report Job

About Company

Jio
Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

L2 Technical support Voice process

Diebold NixdorfCompany Name Confidential

Voice Support L2

JioCompany Name Confidential
Last Updated: 25-10-2024 00:52:35 PM
Home Jobs in Navi Mumbai Voice Support L2
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs