Experience-
1-2 years- Roles & Responsibilities:
Manage inbound and outbound customer calls in a timely manner
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Seize opportunities to upsell products or services when they arise- Meet personal/team qualitative and quantitative targets
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep abreast of product and service information and promotions
Bachelor's degree in Business Administration, Communication, or relevant field preferred
- 1-2 years of experience in customer service, sales, or a related field
Excellent verbal and written communication skills- Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
Job Type: Full-time
Pay: 15,
- 00 - 20,000.00 per month
Job Type: Full-time
Benefits: - Paid time off
Schedule:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language: English (Preferred)
Location:
- Bangalore, Karnataka (Preferred)
Work Location: In person
