voice process

19July
2024

2:00
PM

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Job Description For Voice Process'Job Descriptions/ Job Description For Voice ProcessJob Description for Voice ProcessWhat is a Voice Process

Voice process is a customer service job that involves communicating with customers by phone or video. It involves customer service agents interacting with clients over the phone via a headset and telephone system. Voice processes are mainly used in customer service for inquiries, order placement, trouble-shooting, and other solutions-based tasks.

Job Brief

The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:

• Answering customer enquiries over the phone

Handling customer complaints and resolving issues and conflicts

• Providing customer support and guidance

Promoting the company's products and services

• Engaging customers in positive conversations

Upselling other products to customers

Responsibilities

• Handle incoming calls or chats to address customer queries

Identify customer needs and determine solutions

• Offer accurate information about products and services

Respond to customer complaints and develop solutions

Record details of customer interactions, transactions, inquiries, and other information

Update customer information including contact information and purchasing preferences

Job Types: Full-time, Permanent, Fresher

Pay: 16,

• 00 - 31,912.28 per month
  
  Jadwal:
• Day shift

Fixed shift

• Monday to Friday

Morning shift
Tunjangan:

• Health insurance

Life insurance

• Provident Fund

Upah Tambahan:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person