voice process

Required Experience: Minimum 1 Year in International Voice Process (Customer Support)

• Job Role: Senior Customer Support Executive ()

• Responsibilities:

-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling

-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

-Customer Service handling escalated tickets and coach them to improve their user handling skills.

-Provide customer support through phone.

-Work with other departments to resolve customer issues in a timely manner.

-Serve as a point of contact for customer support and complaints.

-Proactively identify, investigate, and resolve recurring customer support issues.

Required Qualification: Graduate

• CTC:
• 5 LPA + Allowances & Variables

• Location: Varthur, Bangalore

• Notice: Immediate or Currently Serving

Work From Office

24/7 Shifts

5 Days Working, 2 Days off

2 Way Cab Facility

• If interested contact

• HR Payal Gurnani

• 9257655181

• [Confidential Information]

Job Types: Full-time, Permanent, Fresher

Pay: Up to 450,000.00 per year

Jadwal:

• Night shift

Rotational shift

• US shift

Tunjangan:

• Health insurance

Life insurance

Experience:

• total work: 1 year (Required)

Work Location: In person

• Speak with the employer

+91 9257655181