Voice Process Executive

Roles and Responsibilities -

• International Tech Support & International Semi Voice Process

• Salary -15,000 TO 18,000

• Roles and Responsibilities: -

• Customer Focus

Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

Determine customer needs and provide appropriate solutions through relationship building

• Communication Skills

Effective verbal and written communication with both external and internal customers

Document customer account activities thoroughly and conciselyEngage in interactive dialogue with customers through active listening

• Problem Solving Skills

Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of the customer quickly and effectively

Effectively prioritize work to ensure efficiency

Conduct research as needed

• Analytical Skills

Critical thinker and ability to exercise independent judgment

Accuracy and attention to detailRequired to abide by all applicable regulatory and department practices and procedures

• Computer Skills

Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

• Fluency in Windows Operating Systems and Microsoft Office tools

Job Types: Full-time, Permanent

Pay: 15,

• 00 - 18,000.00 per month
  
  Benefits:
• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Performance bonus

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Voice Process Executive: 3 years (Required)

Customer handling: 3 years (Required)

Language:

• FLUENT ENGLISH (Required)

Work Location: In person