As a Voice Process Executive, you will be responsible for handling incoming and outgoing calls in a professional and efficient manner. Your primary duties will include answering customer inquiries, resolving complaints, and providing information about products or services. You will also be required to follow scripts and guidelines to ensure consistency in communication and maintain customer satisfaction.
Key Responsibilities:
- Answering incoming calls and responding to customer inquiries in a timely manner.
- Making outgoing calls to follow up on customer requests or resolve issues.
- Providing information about products or services and promoting sales opportunities.
- Handling customer complaints and ensuring prompt resolution.
- Following communication scripts and guidelines to maintain consistency and quality.
- Documenting all interactions with customers accurately in the system.
- Collaborating with team members to improve overall customer experience.
- Adhering to company policies and procedures at all times
Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service or call center role will be a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and customer-oriented mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computer systems and CRM software.
- Flexibility to work in shifts, including weekends and holidays.
If you meet the qualifications and are passionate about providing exceptional customer service through voice processes, we encourage you to apply for the Voice Process Executive position. Join our team and contribute to delivering outstanding customer experiences.
Job Types: Full-time, Permanent
Pay: 15,000.00 - 18,000.00 per month
Jadwal: - Day shift
Tunjangan:
Education:
Experience:
- Voice Process Executive: 3 years (Required)
* Customer handling: 3 years (Required)
Language:
- FLUENT ENGLISH (Required)
Work Location: In person
