Designation: Customer Support
Process: Inbound Calling. * No sales or upselling or cross selling. *
Both Fresher and experienced can apply
Educational Qualification: Any Grauate
Shift: US Shift (MUST BE COMFORTABLE WITH ROTATIONAL SHIFT)
*Candidates should be within 20Kms from office location*
Salary: 3 to 3.6 lpa
Mode of interview: Virtual
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding Experian, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
- Excellent English communication skills both verbal and written Mandatory.
- A problem solving mind-set.
- The ability to multi task
- Able to work well as an individual and as part of a team
Perks:
- Cab facility is Available (Home pickup & Drop)
- 5 Days working
Pls contact Sonam@ 7480900914 or Tanya@9149313427
Whatsapp: https://chat.whatsapp.com/Gx9o8DdZVudG4PB1TvYiCk
Job Types: Full-time, Permanent
Pay: 300,000.00 - 360,000.00 per month
Benefits:
- Provident Fund
- Work from home
Schedule:
- Rotational shift
- US shift
- Weekend availability
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Expected Start Date: 07/10/2024
