Voice Process

Description

We are looking for a talented individual to join our team as a Voice Process Executive. The ideal candidate will have 0-1 years of experience in a similar role and possess excellent communication and problem-solving skills.

Responsibilities

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner
• Providing customers with product and service information
• Identifying and escalating priority issues
• Keeping accurate records of customer interactions and transactions
• Following up on customer inquiries not immediately resolved
• Maintaining a high level of professionalism and customer satisfaction at all times

Skills and Qualifications

• Graduate in any field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Good knowledge of MS Office and computer skills
• Ability to work independently and as part of a team
• Flexible with work timings