We are looking for candidates with excellent communication skills in English with Bengali / Gujarati.
Required skills and qualifications:
- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.
Typical duties and responsibilities:
- Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.
- Language Combination required: English + Guajarati or English + Bengali
- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly.
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- Mode of work: Work from Office
- Location : Electronics City, Bangalore
- Employment Type: Permanent.
- Process: Multilingual support for a Healthcare project
- Working days: 6 with 1 day rotational off.
Salary : Freshers-280000/-
6mnth to 1yr-320000/-
