Company Overview
Nexus Pro Services is a one-stop HR solution provider Company. We are growing by leaps and bounds and emerging as a one-stop shop for all HR requirements. One of our principles is to provide the utmost confidentiality to our clients and candidates.
Job Overview
Junior: 1 to 3 years of experience, Full-Time
Qualifications and Skills
- Fluency in Kannada language
- Excellent verbal and written communication skills in Kannada
- Good problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Strong interpersonal skills and ability to build rapport with customers
- Attention to detail and accuracy in data entry
- Basic computer knowledge and familiarity with CRM systems
Roles and Responsibilities
- Handle inbound and outbound calls in Kannada language
- Act as the first point of contact for customers and provide excellent customer service
- Assist customers with their queries, concerns, and requests
- Resolve customer complaints and escalate unresolved issues to the appropriate department
- Maintain accurate and detailed records of customer interactions
- Follow company policies and procedures while addressing customer needs
- Keep up-to-date with product knowledge and stay informed about current promotions and offers
- Meet individual and team targets and contribute to the overall success of the voice process
