Skills:
Excellent communication skills, Active listening, Problem-solving, Customer service, Empathy, Patience, Ability to work under pressure, Attention to detail,
Job Overview
We are seeking a dynamic Junior Voice Process Executive to join our team in Chennai. The ideal candidate will have a minimum of 1 year of work experience in a similar role. As a Voice Process Executive, you will play a crucial role in managing customer interactions and ensuring a high level of customer satisfaction.
Qualifications And Skills
- Excellent communication skills (Mandatory skill)
- Active listening skills to accurately understand and respond to customer queries
- Strong problem-solving abilities to provide effective solutions
- Exceptional customer service skills to enhance customer satisfaction
- Empathy to connect with customers and understand their needs
- Patience to handle customer inquiries and concerns calmly
- Ability to work under pressure and manage multiple tasks efficiently
- Attention to detail to ensure accurate information recording and reporting
Roles And Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Identify customers needs, clarify information, and provide solutions or alternatives
- Maintain and update customer records with accurate details
- Meet personal/team qualitative and quantitative targets
- Handle customer complaints and provide appropriate solutions within the time limits
- Follow communication scripts when handling different topics
- Keep records of all conversations in our call center database in a comprehensible way
- Continuously improve by capturing and reviewing customer feedback
