General Information
Req #
WD00071636
Career area:
Information Technology
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, September 12, 2024
Working time:
Full-time
Additional Locations:
- India - Karntaka - Bangalore
India - Karntaka - BANGALORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of New IT technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
As VMware Tech Lead, you will have the responsibility to manage a highly skilled technical support team in our organization.
Advanced Problem Solving:
High-priority issue resolution and Advanced problem resolution for VMware-related issues, including troubleshooting, diagnosis, and resolution of complex technical problems. Customized solutions and workarounds
Provide superior technical support and service to the VMware customer base, Interface with the field, sales, and service organizations and directly with the customer base on critical escalations and call resolution
Manage and resolve issues meeting or exceeding service level agreements (SLAs).
Serve as a technical authority for VMware-related matters, providing guidance and expertise to internal teams and external vendors
Technical Documentation: Create and maintain comprehensive technical documentation, onboarding documentation, deployment guides, and standard operating procedures. Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
Design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow and incident management.
Collaboration: Foster a collaborative and inclusive work environment, ensuring that the diverse perspectives and expertise of all team members are heard and valued during the integration of infrastructure services.
Lead Teams: Manage and develop the support teams, including hiring, professional development, and proactive project work.
Develop and implement practices that measure the effectiveness and performance of the technical Support Function
Stay up to date with the latest VMware products, features, and best practices. Keep watch of VMware's latest service notes/KBs and technologies., implement formal feedback mechanisms for incidents, causes, and resolutions
Additional Locations:- India - Karntaka - Bangalore
India - Karntaka - BANGALORE
India - Karntaka- India - Karntaka - Bangalore ,
India - Karntaka - BANGALORE
NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
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