VMware Expert

VMware Expert This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office.

• VMware L3 engineer for TSE - Transition Solution Expert team where the Primary role is to validate the infra as per Scope of work defined for specific accounts, bridge any gaps, raise risks or callouts, work closely with Implementation team.
• A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position
• Manage VMware environments with experience in HPE Servers (DL/Blades/Synergy).
• Administer and troubleshoot VMware ESXi, vCenter, vSphere clusters (HA, DRS, DPM, EVC), and storage/networking issues.
• Lead deployments, troubleshooting, and server management.
• Ensure seamless client interactions, new architectures, and system migrations with minimal downtime.
• Provide advanced incident and escalation management.
• Proactively manage problems with trend/root cause analysis.

• Candidate is expected to know about all these servers or technologies before-hand along with quick learning ability is expected
• Troubleshoot problems with deployed servers or perform new deployments from scratch.
• Ability to understand account/project requirements, suggest possible issues with current setup, present new architectures.
• The task may require travel to different cities for days to a weeks duration to setup infrastructure, participate in meetings and discussions, etc. Later on ability to support entire infrastructure remotely over VPN, SSH with just shell-commands without relying on GUI or direct access is necessary.
• Ability to automate tasks with programming (Shell scripting) or configuration management tools (Ansible, puppet), etc. is preferred.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.

• BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
• Certification on the VMware (Latest preferred)
• ITIL Certified

• 7-9 years of extensive experience in a VMware environment.
• Experience with Enterprise server technologies (BMC, Hardware mgmt., RAID, etc.).
• Scripting knowledge and experience with automation tools.

• Strong Knowledge in installing, configuring, troubleshooting and Administration of VMware Environment
• Strong understanding of vSphere Cluster Services (HA, DRS, DPM, EVC)
• Good understanding on VMWare Metro cluster configurations.
• Strong Knowledge in installing and configuring all flavors of ESXi and vCenter server.
• Troubleshooting Knowledge on ESXi and vCenter performance issues.
• Troubleshooting vSphere storage & vSphere networking issues.
• Understanding of VMware Site Recovery Manager for disaster recovery
• Knowledge on Virtual Machine snapshots and VMware VDP
• Knowledge on VMware vRealize Suite that includes (vRA, vRO & vROPS)
• Good knowledge on SAN technologies and converged solutions like VMware vSAN, NSX & HC series
• Knowledge on VMware Tanzu, Namespace and K8S cluster etc is an add on.
• Knowledge on VMware Horizon is an add on.

• Demonstrate strong written and verbal communication skills
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Experience in interacting/Supporting Level 1 Support teams and customers
• Must be a team player and show ability and willingness to motivate and support other engineers
• Flexible for 24/7

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 5 more Services Expert